Hi everyone, I've been playing elite for almost 6 years now. I gave a break 7-8 months ago due to lack of excitement about odyssey. Anyway, recently I wanted to play the game again but when I try to login from steam it gives me invalid credentials error. And when I try to login from the website it tells me my account has been locked. I contacted the support and the auto message claimed that I'll get a respond in 24 hours yet it has been days since and I still have no answer nor any solution. Who should I contact about this? And what may be the reason for my account to be locked? Sorry if I posted this in the wrong place.
Account being locked
- Thread starter Pascuanegra
- Start date
Support. That's your only option.
I just checked and it's been four days since I sent the issue to support. Is it normal for them to respond this late?
Violation of ToS, mostly. Continuously contacting support is your best bet.
In my experience, no.
What is that?
I have always heard they are pretty quick to respond. The one time I needed to it was within 24 hrs. I would suggest to keep trying.
TOS is 'terms of service'
You didn't by chance loan you account out to a friend maybe?
well I have family sharing enabled on my account but I'm sharing my games with my sister using different computer. But she never played elite dangerous. I am the only one with the access to the account. And I have not cheated, I don't even know whether you can cheat in elite. It is sort of an online game.
File another ticket then. That's all you can do. No offense intended, but you're wasting your breath here.
When you open a support ticket you receive an acknowledgement email
You can reply to that email to provide further information or to check the status of your support request.
Sent a reply to that email requesting a status update
Or log into the frontier support site and ask for a status update directly in the support ticket.
Edit: you may also try to send an email to community@frontier.co.uk and express your concern (in a nice and polite manner) regarding the fact that your Elite account seems locked and support didnt respond to your ticket for the last X days. Make sure you also mention your ticket number.
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