Account not available

Armorican

A
I stopped playing for a couple of years and decided to come back recently, but I have an error. I am kicked out after the shaders are calculated and receive two messages in succession regarding my account :
"The game failed to communicate with the authentication server. Please check your internet connection and try again in a few minutes", then "We have logged you out of the game because your account is not currently available. Please try again shortly."
I disabled my antivirus and firewall, and tried on two entirely different networks (Yes, I have two ISPs) and the issue remains. This issue happens whether I try to launch Elite Dangerous through Steam or from my Frontier account.
I have restarted my computer multiple time, and I log in successfully on the launcher every time.
Is there an issue on my account's side?
 

Jack Winter

Jack Winter
Do you have a VPN as they have been known to confuse the networking code?

Also maybe a visit to the networking option (from main menu) might reveal something.
 

Armorican

A
Hi Jack,

Thanks for offering assistance.
I do not use a VPN. For the networking option, I do not have the privilege to get there. my disconnection happens too early after the game opens. What baffles me is that the launcher is connected to my account, and I am also connected through Valve/Steam when I try. And I still have my Steam Key active, and the Steam account still linked to Frontier. As I change no settings whatsoever, only uninstalled and reinstalled the gamme over a period of time, the issue seems to be within the game itself form what I can tell.
I found an option in the customer support area that I'll try to use to get it resolved.
 

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Northpin

Northpin
Armorican said:
Hi Jack,

Thanks for offering assistance.
I do not use a VPN. For the networking option, I do not have the privilege to get there. my disconnection happens too early after the game opens. What baffles me is that the launcher is connected to my account, and I am also connected through Valve/Steam when I try. And I still have my Steam Key active, and the Steam account still linked to Frontier. As I change no settings whatsoever, only uninstalled and reinstalled the gamme over a period of time, the issue seems to be within the game itself form what I can tell.
I found an option in the customer support area that I'll try to use to get it resolved.
Click to expand...

are you launching the game from the Steam library?
 

Armorican

A
Northpin said:
are you launching the game from the Steam library?
Click to expand...
When I try logging in with steam a message tells me I have a frontier account linked to steam; the launcher starts and marks me properly in "Connected as". After the game starts, I get kicked out just after the shaders and the world generation are finished. when trying to connect with my frontier account, I receive the exact same error message that my account is not accessible.
 

Armorican

A
vlazet said:
since you have two isps though, game servers may detect both IPs and consider this as a case of VPN usage, or detecting almost simultaneous login attempts from both isp, which would block them from going through.
Click to expand...
Not in my setup. They are separate and I physically connect to one at a time. It would be akin to someone connecting to a different wifi on their laptop.
 
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