Any one have experience with thrustmaster support / returns

[m0rl0ck]

I got the TWCS throttle and t1600 stick last october and the rudder rocker on the throttle quit working after about 2 months. I started using the twist on the stick to replace its functionality and now the stick is giving random ghost inputs on that axis.
I called and requested a return on the throttle today and im wondering how long i might have to wait to hear back on the email, images and video they requested.

 

[m0rl0ck]

In fairness to thrustmaster thought i should update this, they emailed me approximately 2 hours after my first call to tell me that i should have a new throttle delivered in 2 weeks or less.

 

[Faded Glory]

In fairness to thrustmaster thought i should update this, they emailed me approximately 2 hours after my first call to tell me that i should have a new throttle delivered in 2 weeks or less.

If the items are in warranty they are pretty good.

I've never had a problem with the throttle, but so far I've had three sticks with the phantom yaw - it's a faulty, very cheap, potentiometer - and they have, with minimum fuss replaced two. They declined to replace the first replacement, which developed the fault also.

 

[m0rl0ck]

Got an email today that the replacement throttle would be delivered tomorrow FedEx. Quick work.
4 stars for thrustmaster warranty and returns, maybe not that much for their actual products