Hmm i wonder if this is related to a bug i had yesterday, where i zeroed my game progress to start over and as soon as i got into Holo-me it just span it's wheels 'loading other commanders' indefinitely and i could not get out of that screen without reloading the game from scratch.
I did give a bug report about it, but it sounds like a failure to retrieve some server data, which sounds like the issue the OP reported here.
I'll give it another go and see if i can create my char now.