Hardware & Technical Black Screen and Under clocking Help

insaneshadow85

I
I posted this in the wrong place so I'll just copy and paste what I put in the discussion forums.

Today I got myself an EVGA GTX 980 and I've been testing it out on a bunch of games. I've been playing ED for a few hours until I encountered a bug that seems like a crash but I can still hear what's going on in the game. After a bit of playing I get a black screen but all the audio is still going on in the background. I'm forced to ctrl alt delete to get to my task manager to shut the game down.


I've read that a good number of people have been having similar issues with this card and the way they fixed it is by down clocking their card. I have no idea how to do that because I'm pretty tech illiterate. Can someone please explain to me how I can down clock my card, and by how much? I'd really like to get back to playing; I think I'm still in a Security Operation in Power Play (Zachary Hudson) trying to get merits.


Thanks for your time =)
 

Surfinjo

Surfinjo
If you loaded the software that came with the card it should have some sort of management panel in there.

Mine is NVIDIA But I understand the panel for EVGA is like this:

PvhCRmvsGybJ.878x0.Z-Z96KYq.jpg


Basically, you select a profile, try the different controls, click apply and those settings are saved as that profile. Try it out. If it doesn't work, set up another profile. If you want to delete any profiles, then click Default.

I will strongly urge you not to play about with temps though.

I'd also say that this solution doesn't really sound right. You may want to send an email to EVGA or even your vendor.

Good luck
 

insaneshadow85

I
Wow, I don't have anything like that. I just have the basic Nvidia experience and the control panel which, again, looks nothing like that. I'm not sure if it's a heat thing (never had issues with my AMD Radeon HD 7850) or if it has something to do with this card being, maybe, factory overclocked. I'm completely out of my depth here. I managed to play a bit longer, get a good amount of merits and then head back to my faction controlled station (on my way actually) before the game black screened on me. I wish I were smarter. =(



Okay, so I went into my event viewer and this is what I'm seeing.

Event 219, Kernel-PnP
The driver \Driver\WUDFRd failed to load for the device WpdBusEnumRoot\UMB\2&37c186b&2&STORAGE#VOLUME#_??_USBSTOR#DISK&VEN_USB_MASS&PROD__STORAGE_DEVICE&REV__#816820120306&0#.
 
Last edited:

steeve95430

S
insaneshadow85 said:
I posted this in the wrong place so I'll just copy and paste what I put in the discussion forums.

Today I got myself an EVGA GTX 980 and I've been testing it out on a bunch of games. I've been playing ED for a few hours until I encountered a bug that seems like a crash but I can still hear what's going on in the game. After a bit of playing I get a black screen but all the audio is still going on in the background. I'm forced to ctrl alt delete to get to my task manager to shut the game down.


I've read that a good number of people have been having similar issues with this card and the way they fixed it is by down clocking their card. I have no idea how to do that because I'm pretty tech illiterate. Can someone please explain to me how I can down clock my card, and by how much? I'd really like to get back to playing; I think I'm still in a Security Operation in Power Play (Zachary Hudson) trying to get merits.


Thanks for your time =)
Click to expand...

Hi.... I have the exact same card and the exact same problem. I underclocked the card yesterday and haven't had an issue since. Also rolling back to a more stable driver has worked previously. Let me know if you find a better solution 😀
 

insaneshadow85

I
So, I tried to see if I can see what errors I get when the game crashes and I ended up seeing "Direct3d cannot lock a buffer" or something like that. I'm really sorry for keeping this thing going. I think I'll just go to bed since I just realized that it's 6 a.m. and I haven't slept yet; being a worry wart is no fun.
 

Surfinjo

Surfinjo
insaneshadow85 said:
So, I tried to see if I can see what errors I get when the game crashes and I ended up seeing "Direct3d cannot lock a buffer" or something like that. I'm really sorry for keeping this thing going. I think I'll just go to bed since I just realized that it's 6 a.m. and I haven't slept yet; being a worry wart is no fun.
Click to expand...

Not at all.

From steeve95430 reply it would seem this problem is common.

Given that then the company have messed up big time.

Perhaps steeve95430 can tell you the best way to underclock your card?
 

steeve95430

S
If you slide the gpu clock offset slider down that should underclock the card. As yo what value I would try by 100 MHz at a time and see what works. I have moved mine right down.
 

Surfinjo

Surfinjo
That is great news insaneshadows85. Thank you so much for getting back.

Hopefully EVGA will sort out this mess soon.
 
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