Boxed edition, T Shirts, mugs etc - delivery when?

I pledged at the £100 tier, so I'm entitled to the Premium Boxed edition and either a Mug or T Shirt; can't remember which. My question is, when is all this stuff due to be delivered? Also I've been ridiculously busy so haven't had a chance to play the game, but I note that the promised offline mode has been scrapped and can't say I'm happy about that. No way would I have pledged at £100 for an online only game. Any chance of a partial refund at least? £50 would be the most I'd pledge without a dedicated offline mode (what if the servers go down; what if someone's individual connection goes down?)
 
My tshirt and mug order arrived ages back. I'm looking forward to my boxed edition with it's tshirt too - but I can't help but wondering if it's going to be the same thing, or if the original boxed edition is now gone and needs an upgrade to the "new" boxed edition.

The 30 year anniversary and the "I Backed Elite Dangerous" tshirts are really quite nice, but the wireframe shirts are apparently very thin and not so good :(
 
My tshirt and mug order arrived ages back. I'm looking forward to my boxed edition with it's tshirt too - but I can't help but wondering if it's going to be the same thing, or if the original boxed edition is now gone and needs an upgrade to the "new" boxed edition.

The 30 year anniversary and the "I Backed Elite Dangerous" tshirts are really quite nice, but the wireframe shirts are apparently very thin and not so good :(

Hmmm. No sign of any T Shirt or mug for me. Who do I need to PM to query this, as well as my other question?
 
On the refund contact Frontier, they have ben giving refunds. I'd warn though not to play the game if you want a refund.
 
I pledged at the £150 tier, and added another £15 to cover postage to Australia.

Haven't received a thing yet.

My guess is that stuff might roll up sometime in the new year...
 
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I pre-ordered a couple of the t-shirts from the store a while back and they finally arrived today. Ordered a boxed version of the game as well so expecting that soon.
 
Oh, I see. So because the game got funded, yet they told a blatant lie about the offline mode, we should all just shut up and accept paying £100 (in my case) for a game that I would have pledged a maximum of £50 had they told the truth from the start?
 
I pledged at the £100 tier, so I'm entitled to the Premium Boxed edition and either a Mug or T Shirt; can't remember which. My question is, when is all this stuff due to be delivered? Also I've been ridiculously busy so haven't had a chance to play the game, but I note that the promised offline mode has been scrapped and can't say I'm happy about that. No way would I have pledged at £100 for an online only game. Any chance of a partial refund at least? £50 would be the most I'd pledge without a dedicated offline mode (what if the servers go down; what if someone's individual connection goes down?)


I haven't heard of anyone getting a partial refund. There have been refunds but only if you haven't played.

Rumour is that backer rewards are in progress but not yet shipped, but no official word yet. Perhaps in newsletter tomorrow?
 
I haven't heard of anyone getting a partial refund. There have been refunds but only if you haven't played.

Rumour is that backer rewards are in progress but not yet shipped, but no official word yet. Perhaps in newsletter tomorrow?

Refund of what - the game's price, or the full amount you pledged?
 
Oh, I see. So because the game got funded, yet they told a blatant lie about the offline mode, we should all just shut up and accept paying £100 (in my case) for a game that I would have pledged a maximum of £50 had they told the truth from the start?

Don't get me wrong I was just curious, as a KS and one who paid a lot more than you its just when small delays occur its like the end of the world. It xmas time and I would image like me and my company there are delays from other companies who are busy getting ready for xmas, the postal system is pretty busy and its not like having a shirt going to stop the enjoyment of the game.

If within a month of release I don't get the items then a polite nudge support ticket will be raised.
 
I pledged at the £100 tier, so I'm entitled to the Premium Boxed edition and either a Mug or T Shirt; can't remember which. My question is, when is all this stuff due to be delivered?
Just a small clarification here.
If you pledged £100 (Premium Beta level) then your physical reward would be the Premium Boxed set as you say.
That boxed set includes a T-shirt.
Otherwise the T-shirts and mugs were add-ons selected in the Backers App and not a part of the different pledge reward levels.
 
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Oh, I see. So because the game got funded, yet they told a blatant lie about the offline mode, we should all just shut up and accept paying £100 (in my case) for a game that I would have pledged a maximum of £50 had they told the truth from the start?

Best bet is pop em a mail see what they say. I don't think they're doing partial refunds for features though.

On the on/offline thing it wasn't really a blatant lie, they had every intention of doing it and it still may happen.

Unfortunately software development isn't alway straightforward, it's perfectly possible to believe you can implement something and then later on down the line find out that it really is not going to be as straightforward as you thought. Sometimes compromises have to be made and like it or not the pragmatic solution has to be followed and that's what happened. It wasn't a blatant lie as in "let's pretend we can do even though we know we can't".

Yes really it shouldn't have been promised up front (and I believe it never actually was promised in the Kickstarter) but in the end a large number of companies have fallen foul of this, it's more to do with the need to set out a stall without quite knowing how things will actually work out.

Software evolves during development and often, once you get to a certain place in development, you'll find the "right" solution is not what you thought it was and that development really has to go down a certain path to work correctly. It's unfortunate but sometimes features just have to be pulled for the sake of the project.
 
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I got an e-mail yesterday from FD.


<snip>...Any Kickstarter physical goods you have not yet received will be sent out to you in the New Year....</snip>
 
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