Can anyone help please?

kjkb1980 · Mar 29, 2016

Hey peeps,
I was lucky enough to get my hands on a set of DK2's last week but despite a considerable amount of effort I cannot get them work with Elite.

I tried a few different thing's last week with the 0.5 and 0.8 Oculus Runtimes but had no luck with anything so being aware of the impending release of 1.3 yesterday I decided to be patient and wait.

As per Dr Kaii's post I've installed 1.3, ensuring that before I did I fully removed the previous Runtime, SteamVR and updated to the latest NVIDIA Graphics Driver. However, I'm still having no luck.

As far as I can tell the DK2's aren't being recognised. When I went through the set up the software recognised the tracker but not the actual device, even though it was fully connected and powered up. I tried skipping the step which was fine but on the 'home' screen I get the following message:

"Oculus can't connect to your graphics card"

I've tried loading Elite to see if it would work but it doesn't recognise the DK2's in the 3D Graphics Options; there's no HMD option.

This is what I'm running:

Hardware: Toshiba Satellite P50T-C
Intel Core i5-5200U CPU
16GB Ram

Software: Windows 10 Home (64-bit)

Graphics: GeForce GTX 950M, driver version 364.72

Any help or guidance that anyone can offer would be hugely appreciated.

Thank you in advance,

Keiron (CMDR kjkb1980).

dutchy2000 · Mar 29, 2016

In the oculus installer skip the detection of the rift, sensor and game pad. It will be detected. But your computer is nowhere near enough to actually run anything smoothly on the Rift, absolute minimum is around a 970. A 950M won't cut it.

Spam · Mar 29, 2016

Isnt there an issue with the HDMI protocol used in mobile GPUs? I have a very strong feeling that you're out of luck matey with that laptop.

EDIT:

Yup, Oculus Requirements

"Apart from the recommended spec, the Rift will require:

Windows 7 SP1 or newer
2x USB 3.0 ports
HDMI 1.3 video output supporting a 297MHz clock via a direct output architecture

The last bullet point is tricky: many discrete GPU laptops have their external video output connected to the integrated GPU and drive the external output via hardware and software mechanisms that can’t support the Rift. Since this isn’t something that can be determined by reading the specs of a laptop, we are working on how to identify the right systems. Note that almost no current laptops have the GPU performance for the recommended spec, though upcoming mobile GPUs may be able to support this level of performance."

kjkb1980 · Mar 29, 2016

dutchy2000 said:
In the oculus installer skip the detection of the rift, sensor and game pad. It will be detected. But your computer is nowhere near enough to actually run anything smoothly on the Rift, absolute minimum is around a 970. A 950M won't cut it.

Spam said:
Isnt there an issue with the HDMI protocol used in mobile GPUs? I have a very strong feeling that you're out of luck matey with that laptop.

EDIT:

Yup, Oculus Requirements

"Apart from the recommended spec, the Rift will require:

Windows 7 SP1 or newer

2x USB 3.0 ports

HDMI 1.3 video output supporting a 297MHz clock via a direct output architecture

The last bullet point is tricky: many discrete GPU laptops have their external video output connected to the integrated GPU and drive the external output via hardware and software mechanisms that can’t support the Rift. Since this isn’t something that can be determined by reading the specs of a laptop, we are working on how to identify the right systems. Note that almost no current laptops have the GPU performance for the recommended spec, though upcoming mobile GPUs may be able to support this level of performance."

Hey dutchy2000 & Spam,
Thank you both for your replies, it's much appreciated.

The issue is definitely that my machine is not properly detecting the headset. The Oculus software picks up the tracker but not the headset. I've tried uninstalling, rebooting and reinstalling (including the USB Drivers) but I still can't get it to work.

Having checked the minimum specs for the CV1 I knew that my machine wouldn't be able to run it so that's why I went for the DK2's. I'm sure I've read that other laptop users have got the DK2's to work, is there anything that I can do to get them working with Elite? I really don't want to and I hate to say it but I'm on the verge of giving up and with it, any hope of getting to experience Elite in VR any time soon.

Spam · Mar 29, 2016

Going back a step here, have you properly checked the wiring? There's a removable panel where the cables enter the HMD. Its worth a quick check at least.
And check everything else connection wise. It's not uncommon to have a connector not fully seated or just a bit intermittent.

Failing that just try the HMD against another machine to try and narrow it down to HMD or laptop.

kjkb1980 · Mar 29, 2016

Spam said:
Going back a step here, have you properly checked the wiring? There's a removable panel where the cables enter the HMD. Its worth a quick check at least.
And check everything else connection wise. It's not uncommon to have a connector not fully seated or just a bit intermittent.

Failing that just try the HMD against another machine to try and narrow it down to HMD or laptop.

The wiring is good but thank you for the suggestion. My machine recognises the device as DK2 when it installed the USB Drivers but for some reason the Oculus software just refuses to detect it. If that doesn't detect it then I guess that's why Elite doesn't recognise it and give me the option to select it in the Graphics Options.

I have tried on our desktop PC but no luck there either. I hit a brick wall when going through the Oculus software installation as I think the AMD Graphics Card is too old and doesn't support the updates with VR capability.

VR Dextrovix · Mar 29, 2016

Spam said:
<snip>...many discrete GPU laptops have their external video output connected to the integrated GPU and drive the external output via hardware and software mechanisms that can’t support the Rift. Since this isn’t something that can be determined by reading the specs of a laptop, we are working on how to identify the right systems. Note that almost no current laptops have the GPU performance for the recommended spec, though upcoming mobile GPUs may be able to support this level of performance."[/I]

I think Spam is correct kjkb1980.

I have an MSI laptop at work that has HDMI outputs that is used in a meeting room connected to a projector. The HDMI output comes from the onboard Intel-integrated GPU, whereas the 960M that is also present only activates on the primary display as a secondary device when 3D stuff is required, but the display is still made from the integrated GPU.

Therefore, I think the OP will find it won't work sadly, aside from the GPU being lower that minimum spec (even DK2 needs more for consistent 90fps) anyway. Sorry.

Adam Lusardi · Mar 29, 2016

I believe if its using optimus it wont work sorry.

kjkb1980 · Mar 29, 2016

dextrovix said:
I think Spam is correct kjkb1980.

I have an MSI laptop at work that has HDMI outputs that is used in a meeting room connected to a projector. The HDMI output comes from the onboard Intel-integrated GPU, whereas the 960M that is also present only activates on the primary display as a secondary device when 3D stuff is required, but the display is still made from the integrated GPU.

Therefore, I think the OP will find it won't work sadly, aside from the GPU being lower that minimum spec (even DK2 needs more for consistent 90fps) anyway. Sorry.

Adam Lusardi said:
I believe if its using optimus it wont work sorry.

Hey dextrovix and Adam,
Thank you for your replies, it's much appreciated.

So is it fair to say that there's no way I'll get the DK2's to work on my current setup?

Thanks again guys.