cannot start the game need help

[Radekkray]

hello I bought the game, it is in my steam library, I finished the tutorial and now when I want to embark on the adventure this is what I am told

failed to connect to frontier servers


in advance thank you for your help I am French sorry for English

 

[Radekkray]

Your account is linked to Steam.

You have not purchased any games eligible for partner keys.

You may however log into a third-party below to link your third-party account with your Frontier Developments account.

The key you generate for Steam will add your games to any Steam library but WILL NOT GRANT ACCESS TO ELITE DANGEROUS/HORIZONS without a registered Frontier account and a copy of the game. For this reason, please do not give your Steam key away to a friend! They won’t be able to play without having already bought the game from Steam or from the Frontier Store.

 

[STRONTIUM DOG]

Link your Frontier account to your Steam account.

Brand new Steam customers should be automatically linked during account creation. If you have not yet created an account, please follow the steps in this FAQ. After completing account creation,...

customersupport.frontier.co.uk

that may help

 

[Radekkray]

hello I already have the steam connection button on the launcher and when I connect so I have, all the same the problem is as if I did not own the games

 

[STRONTIUM DOG]

soz I don't own the steam version someone got round the issue here it seems though

Telling me I don't own the game :: Elite Dangerous Bugs & Issues

So I bought the game years ago returned it bought it again now it say my account does not have a key and its telling me to buy it again?

steamcommunity.com

 

[Para Handy]

hello I already have the steam connection button on the launcher and when I connect so I have, all the same the problem is as if I did not own the games

If you mean that clicking the "Steam Login" button is producing the issue then the solution is as per the FAQ - "log out machine" and then restart the launcher.

 

[Radekkray]

[QUOTE = "Para Handy, message: 8853816, membre: 88522"]
Si vous voulez dire que le fait de cliquer sur le bouton "Steam Login" génère le problème, la solution est celle de la FAQ - "déconnecter la machine", puis redémarrer le lanceur.
[/CITATION]

I don't know if this is the cause. I tried your method and it doesn't change anything

 

[STRONTIUM DOG]

use the log of machine option in the launcher options tab
then reboot pc maybe…………………..

 

[Para Handy]

[QUOTE = "Para Handy, message: 8853816, membre: 88522"]
Si vous voulez dire que le fait de cliquer sur le bouton "Steam Login" génère le problème, la solution est celle de la FAQ - "déconnecter la machine", puis redémarrer le lanceur.
[/CITATION]

I don't know if this is the cause. I tried your method and it doesn't change anything

Well in that case, if this further FAQ does not resolve things I can only suggest that you raise a support ticket (Make a Request on customersupport.frontier.co.uk):

When I log in I see "Please purchase/redeem Elite Dangerous to continue" or Demo only.

The "Please purchase/redeem Elite Dangerous to continue" message will appear when the launcher does not detect Elite Dangerous game access. If you have purchased Elite Dangerous for S...

customersupport.frontier.co.uk

Further, since gmail was offline (as was other google authentication features) - then perhaps that is the issue. (By the way, you might want to mask your email address in the 3rd image.)