Can't connect to franchise

Venova · Nov 17, 2019

Ever since the update on Thursday, I have been unable to connect to the franchise servers. It says I'm online on the home screen and shows me the community challenge. However, it says it cannot connect to franchise servers when I try to click through to my franchise.

If I click resume to immediately load my last game, it loads in on the pause menu and says 'you are offline'.

Has anyone encountered similar issues or know a fix?

Agathorn · Nov 17, 2019

Is your game client up to date? Did you somehow skip a patch?

Venova · Nov 17, 2019

Agathorn said:
Is your game client up to date? Did you somehow skip a patch?

I think so. How do I check? Currently validating on steam

Venova · Nov 17, 2019

My version says 1.0.2.52607 in the top corner. It's also no longer showing my friend list on the menu

Agathorn · Nov 17, 2019

Yep that's the same version I have, so scratch that theory

Venova · Nov 17, 2019

Agathorn said:
Yep that's the same version I have, so scratch that theory

Damn. Honestly no idea what to try. Have reinstalled and everything

pseudolukian · Nov 17, 2019

Sounds crazy but what for me in some other games helped was, remove the router from power for 10 minutes and let them restart the internet.
It could be a small glitch with the portforwarding firewall settings.

Tim bo · Nov 18, 2019

Down again. Got an in-game message about it being down for maintenance. The main menu is just saying Error Connecting however.

No announcement in New / Announcements forum about maintenance ....

Kai · Nov 18, 2019

Tim bo said:
Down again. Got an in-game message about it being down for maintenance. The main menu is just saying Error Connecting however.

No announcement in New / Announcements forum about maintenance ....

Same here.

Tim bo · Nov 18, 2019

Reported on Twitter:

Frontier Help said:
Frontier_Help

23m

Hello Zookeepers! Franchise Mode will be undergoing maintenance at 9.30AM UTC. We expect this to last around 30 minutes. Thank you for your understanding!

Bo Marit · Nov 18, 2019

We're doing some maintenance at the moment, back up soon!

pseudolukian · Nov 18, 2019

Works for me, even if i dont get my pets i want

Venova · Nov 18, 2019

pseudolukian said:
Sounds crazy but what for me in some other games helped was, remove the router from power for 10 minutes and let them restart the internet.
It could be a small glitch with the portforwarding firewall settings.

Tried this now, still not working.

Venova · Nov 18, 2019

Bo Marit said:
We're doing some maintenance at the moment, back up soon!

This issue is still present for me. Says I'm online but won't connect to franchise. If I go to challenge, it says I'm online, also says on top left of home screen, but still not working.

Really disappointing, I haven't played since Friday because I can't get it to work and I only want to continue my franchise.

pseudolukian · Nov 20, 2019

Then i only can suggest open a ticket. The forums can not help you here

Frontier Support

support.frontier.co.uk

Venova · Nov 20, 2019

pseudolukian said:
Then i only can suggest open a ticket. The forums can not help you here

Frontier Support

support.frontier.co.uk

Yeah, did this first and waiting for a response

Can't connect to franchise

Lead Community Manager