Can't Connect To Frontier Servers XB1X

I've experienced the whole "Can't connect to server" at the main menu issue multiple times this year, this time it's different. Back story on this odd issue... After starting the game and spawning into my ship (Bolton orbital in Zhao)..blah, blah.
I opened outfitting and proceeded to select a transfer of my 6A Fuel Scoop from my saved inventory and at the exact time i pressed "A" to select... black screen. After an eerie 10 seconds of silence in my then pitch black living room, the game rebooted.
Once i was back at the main menu... i could go no further. The start/friends and private groups were grayed out and i only get the "Can't connect to server".

Here is what I've done to try and remedy the problem: FYI- (i'm wired, 35MB internet DL speed, 0% packet loss, 26ms latency, open NAT)
Rebooted, deleted saved game space data, cleared cache, uninstalled and reinstalled. No workie.

Furthermore, all my other games work just fine... FarCry 5, Assassins Creed Origins...etc.
In addition, my son's console (xbox1x) with ED works just fine, no issues and he's wireless.:O

I have a trouble ticket in with Frontier, but they're saying 48hrs for a response. I'm at a loss and need some help or guidance on this.[???]
 

Ben Hennessy

B
Hi CMDR,

I was going to reach out to you but it seems you've already managed to log back into the game, and have since closed your ticket before we caught it in the queue.

Glad things are up and running again, but get back in touch if you have any further problems. :)

CMDR Sticks
 
No worries, F.D. servers have always an emergency backup save for you, and will restore your account in no time if you have requested a support ticket...

99% sure...
 
Forgot about the thread, was to busy playing! 😁 It was an odd situation none the less, I ended up turning everything off in my entertainment center for about an hour, turned it back on and everything just worked. Wish I knew the real root cause though.
 
You have you XboxOne on pass-through via your Entertainment center?

Pass through is for the video feed, nothing to do with problems connecting to servers... ;)

Edit: Have you tried removing your account from the Xbox and redownloading it again?
 
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Haven't tried the account removal, though I did a complete delete of stored game data and a uninstall/reinstall... curious as to why my XBox live account removal would be necessary and why my account would cause a "frontier" server connectivity problem? None the less, I'll try anything at this point.
 
Support did respond and they requested a netalyzer report, which you can't (to my knowledge) provide from an XBox platform, since the console doesn't support file download to local storage.
 
Did you mention to support that you're on an Xbox and not a PC?

The reason I asked if you had removed you profile from the xbox was you mentioned your son's Xbox plays ED fine. As his console is therefore connecting to the servers OK they are sort of ruled out, your connection to the internet is also ruled out as it's working for someone in the house. This leaves your xbox and something to try would be to remove the profile and redownload it.
 
Thanks UseLessUK, I did as you'd recommend and it seemed to work, however, flipping between ipv4 and ipv6 also appeared to work, so i still don't know what the real issue is. I originally opened the ticket stipulating I was on an xbox platform and that my son has a separate xb1x with no issues, to which it appears they didn't really read my submission as their responses don't correspond to my plea of assistance. Very frustrating that I articulate the problem in detail and they have consistently missed the point. Couple that with a darn near 24hr turn around per response, it's always "looks like you were on for a couple hours, if you have any further issues let us know!" The problem is intermentant and requires all sorts of "steps" to get going again... only for it to happen again and again and again! Need to understand the root cause in order to fix it.😡 I wonder this issue is just ISP related and nothing really on my end, hardware wise, and I being played a fool? Ugh... so confused on this🤪
 
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