Can't log into game

Marsimo · Dec 4, 2020

When I am trying to start a game and it's the login part of the game, the game showing me an issue of logging, and I have to restart. When I am restarting the issue didn't disappear. Pls, help me I was really looking forward to this.

PS The launcher is working fine

Bottom Hat · Dec 4, 2020

Which part do you mean? Is it the play/login button, or once the game has loaded? Sometimes the play goes back to login requiring you to give it a code from the email, but I don't know why it does this. Have you tried that?

If it's when the game has loaded up, is it telling you that you are connected to a server in the bottom left?

If in doubt, shove a screenshot up and see if anyone has any good suggestions.

Marsimo · Dec 5, 2020

Bottom Hat said:
Which part do you mean? Is it the play/login button, or once the game has loaded? Sometimes the play goes back to login requiring you to give it a code from the email, but I don't know why it does this. Have you tried that?

If it's when the game has loaded up, is it telling you that you are connected to a server in the bottom left?

If in doubt, shove a screenshot up and see if anyone has any good suggestions.

I meant once the game is loaded, it's telling me that "the game failed to communicate with the authentication server". Also when I have linked my account with Steam, there's no game in it.

thistle · Dec 5, 2020

Did you get the game on Epic, or direct from Frontier? Or a steam key?

Marsimo · Dec 5, 2020

thistle said:
Did you get the game on Epic, or direct from Frontier? Or a steam key?

I've got this from a steam key.

varonica · Dec 5, 2020

Marsimo said:
I've got this from a steam key.

Are you using the Steam launcher?

goemon · Dec 5, 2020

you might want to try logout machine from options in the launcher, and re-log in the machine (with the key you get via email). helped me some months ago.

Marsimo · Dec 5, 2020

varonica said:
Are you using the Steam launcher?

Yes I am using steam launcher

Marsimo · Dec 5, 2020

goemon said:
you might want to try logout machine from options in the launcher, and re-log in the machine (with the key you get via email). helped me some months ago.

Should I log in by clicking "Log in" or "Steam Log in"??

varonica · Dec 5, 2020

Marsimo said:
Should I log in by clicking "Log in" or "Steam Log in"??

If you have Steam key you would need to use the Steam Log in, I believe they made some changes to the way it worked a while back, I don't have ED on Steam so I can't test.

Coldshot · Dec 5, 2020

Marsimo said:
"the game failed to communicate with the authentication server".

Was getting this a few days ago. Tried clock synchro as suggested here (Frontier Support) and relogging in the launcher. Nothing worked until after I rebooted my PC. Not sure if it was just the reboot that fixed it or what.

Bottom Hat · Dec 5, 2020

Did you get this sorted OP?

Marsimo · Dec 5, 2020

Bottom Hat said:
Did you get this sorted OP?

What do you mean by the sorted OP?

Bottom Hat · Dec 5, 2020

Marsimo said:
What do you mean by the sorted OP?

Did you get it fixed? And by op I meant you - original post, apologies.

Marsimo · Dec 6, 2020

Bottom Hat said:
Did you get it fixed? And by op I meant you - original post, apologies.

I have fixed it in steam options but there were no results. I don't know how to do a "sorted OP".

Factabulous · Dec 6, 2020

Frontier Support

customersupport.frontier.co.uk

Marsimo · Dec 6, 2020

Factabulous said:
Frontier Support

customersupport.frontier.co.uk

No one of these helped me. I still have an issue with logging in.

Awesumnus Maximus · Dec 6, 2020

Have you tried turning it off and back on again?

thistle · Dec 6, 2020

It might be that if you bought a steam key from a cheap key seller then although it might allow steam to install, it might be rejected by FDEV when you log in, if the key is actually invalid. As some dodgy key sellers can be.

I would contact frontier support and ask them. The key may not be valid.

Marsimo · Dec 6, 2020

thistle said:
It might be that if you bought a steam key from a cheap key seller then although it might allow steam to install, it might be rejected by FDEV when you log in, if the key is actually invalid. As some dodgy key sellers can be.

I would contact frontier support and ask them. The key may not be valid.

Yes, I bought it from G2A. One question. How do I suppose to contact them? By phone call or they have some page to contact?