Commander reseted by game disk to store change.

Hi. I thought I lost Elite game disk so I bought one from online play store yesterday.
But commander has been reseted.
Then somehow lostcgame disk appeared today and I deleted game from play store and installed with game disk.
But same reseted commander there.
Anyway to get back 2 years of hard grind ??
I tried to download game files from net but only one from today appears there.
Any solution or just ticket?
Also between playing Elite has been PS4 to PS4 Pro upgrade. Doubletrouble?
Thanks, o7
 
Your commander lives on Frontier's servers, it has nothing to do with whatever you install on your console. The game save is identified by email on PC, not sure how it works on PS, maybe you changed your PSID? Only people that can figure out if your old commander still exists is support.
 
Same PS ID as before.
2 years ago I had in my sons PS4 ED installed. Bought own console and with transferring gamesave I had no issue then.
Better make ticket.
No other way around.
 
Digital Vs physical DiSC may not be compliant with each other saves...
This is shown instantly when your Controlls and settings dont reload when moving consoles...
This is normaly due to REGION change of the Blu-ray VS the PSN store...


But as stated The Email and password combo controll access... rights to the data not the platform hardware...
When creating a Ticket you normaly need the game to run to get the Fronter ID numbet ot the ticket can fail to Complete...
You can get this number fromhttps://user.frontierstore.net/

If you played the game on a console With "your" PSN ID you click The PLAYSTATION logo NOT the Fronter to login...
 
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