Sorry I wasn't able to help. The installer seems to be a little uh, non cooperative at times for sure. It took it 10 minutes to decide that I owned the game and did not need to buy it. It is still installing it as I speak. If I have any problems like yours I'll let you know. Especially if it will help you. Good chance someone here will help you. Plenty of nice ppl to do that mate. It may be that the servers are indeed verifying your code. That appeared to be my problem. Like I said it took it 10 minutes to figure out I owned the game before it would even install it. So you may well me right. It may not be recognizing your game key or login/pass. If the you can't get any help here you can always file a ticket. They really do answer all tickets. I've put in a few and always got a reply. Good luck!