I'm not trying to get a free ship or any credits at all. Just want to point out the unfairness of this game.
In a previous post someone tragically lost their Anaconda and posted their experience. That person then wrote a ticket to frontier who proceeded to fully refund his losses. Now I didnt lose an Anaconda, but lost a Python after 1 day of owning it because i was just over the insurance limit (exact same scenario). I lost about 80-90 million and 160hrs of gameplay... Thats still a lot!! I also posted about the insurance system needing an update as this is happening constantly. Most people just said its my fault and i should just get back to the grind. At that point I really didnt think I would play ED ever again, but a few very nice people on the post encouraged me to keep going. So I did!! I grinded my way back to a Python and bough it back just a few days ago. It was a lot of work but I felt proud of myself for not giving up, but after finding out you can just cry to Frontier and get a refund, I feel like a fool.
Dont get me wrong I'm genuinely happy for this guy because I know exactly how it feels to take a huge loss. But all at the same time I'm bothered by it for 2 reasons. First is because lets be honest it just inst fair someone gets a refund and another person in the same situation doesnt. Secondly why give refunds if the system isnt broken? Did Frontier feel that sorry for this guy? They should feel sorry for all of us that have to go through this crap! And maybe just maybe admit the insurance system is broken and fix it!!
This isnt the first refund for a lost ship due to lack of insurance. So if you're constantly having to break your own rules to make players happy (while at the same time make other players unhappy) are the rules sound? Pilots insurance is great except for 1 thing... Having a "total loss" feature, especially late game is only going to have 1 result. It will upset the player and usually upset them enough to stop playing ED. So at that point FD is faced with 2 Choices, lose that player or give them a refund. Ok give a refund, but now its upsetting players that didnt get a refund. This doesnt sound like a good feature to me, or a fair one.
There are lots of solutions to this. One idea is to have a large penalty (and maybe a temporary seizure of owned ships as collateral) for being over your insurance limit, but then letting a person get in a sidewinder and earn back enough to payoff their loan and get their ship back. Actually make this experience a bit fun. It would add a whole new element to the game. Forcing players to grind for a few days in a tiny ship to recover their beloved Python/Anaconda. Give the player a way out their own stupidity vs the current system which gives a one time punishment so severe, most wont recover unless FD gives them their ship back which breaks their own rules and goes back to not really being fair to the community.
In a previous post someone tragically lost their Anaconda and posted their experience. That person then wrote a ticket to frontier who proceeded to fully refund his losses. Now I didnt lose an Anaconda, but lost a Python after 1 day of owning it because i was just over the insurance limit (exact same scenario). I lost about 80-90 million and 160hrs of gameplay... Thats still a lot!! I also posted about the insurance system needing an update as this is happening constantly. Most people just said its my fault and i should just get back to the grind. At that point I really didnt think I would play ED ever again, but a few very nice people on the post encouraged me to keep going. So I did!! I grinded my way back to a Python and bough it back just a few days ago. It was a lot of work but I felt proud of myself for not giving up, but after finding out you can just cry to Frontier and get a refund, I feel like a fool.
Dont get me wrong I'm genuinely happy for this guy because I know exactly how it feels to take a huge loss. But all at the same time I'm bothered by it for 2 reasons. First is because lets be honest it just inst fair someone gets a refund and another person in the same situation doesnt. Secondly why give refunds if the system isnt broken? Did Frontier feel that sorry for this guy? They should feel sorry for all of us that have to go through this crap! And maybe just maybe admit the insurance system is broken and fix it!!
This isnt the first refund for a lost ship due to lack of insurance. So if you're constantly having to break your own rules to make players happy (while at the same time make other players unhappy) are the rules sound? Pilots insurance is great except for 1 thing... Having a "total loss" feature, especially late game is only going to have 1 result. It will upset the player and usually upset them enough to stop playing ED. So at that point FD is faced with 2 Choices, lose that player or give them a refund. Ok give a refund, but now its upsetting players that didnt get a refund. This doesnt sound like a good feature to me, or a fair one.
There are lots of solutions to this. One idea is to have a large penalty (and maybe a temporary seizure of owned ships as collateral) for being over your insurance limit, but then letting a person get in a sidewinder and earn back enough to payoff their loan and get their ship back. Actually make this experience a bit fun. It would add a whole new element to the game. Forcing players to grind for a few days in a tiny ship to recover their beloved Python/Anaconda. Give the player a way out their own stupidity vs the current system which gives a one time punishment so severe, most wont recover unless FD gives them their ship back which breaks their own rules and goes back to not really being fair to the community.
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