Crying will get you a free Anaconda

I'm not trying to get a free ship or any credits at all. Just want to point out the unfairness of this game.

In a previous post someone tragically lost their Anaconda and posted their experience. That person then wrote a ticket to frontier who proceeded to fully refund his losses. Now I didnt lose an Anaconda, but lost a Python after 1 day of owning it because i was just over the insurance limit (exact same scenario). I lost about 80-90 million and 160hrs of gameplay... Thats still a lot!! I also posted about the insurance system needing an update as this is happening constantly. Most people just said its my fault and i should just get back to the grind. At that point I really didnt think I would play ED ever again, but a few very nice people on the post encouraged me to keep going. So I did!! I grinded my way back to a Python and bough it back just a few days ago. It was a lot of work but I felt proud of myself for not giving up, but after finding out you can just cry to Frontier and get a refund, I feel like a fool.

Dont get me wrong I'm genuinely happy for this guy because I know exactly how it feels to take a huge loss. But all at the same time I'm bothered by it for 2 reasons. First is because lets be honest it just inst fair someone gets a refund and another person in the same situation doesnt. Secondly why give refunds if the system isnt broken? Did Frontier feel that sorry for this guy? They should feel sorry for all of us that have to go through this crap! And maybe just maybe admit the insurance system is broken and fix it!!

This isnt the first refund for a lost ship due to lack of insurance. So if you're constantly having to break your own rules to make players happy (while at the same time make other players unhappy) are the rules sound? Pilots insurance is great except for 1 thing... Having a "total loss" feature, especially late game is only going to have 1 result. It will upset the player and usually upset them enough to stop playing ED. So at that point FD is faced with 2 Choices, lose that player or give them a refund. Ok give a refund, but now its upsetting players that didnt get a refund. This doesnt sound like a good feature to me, or a fair one.

There are lots of solutions to this. One idea is to have a large penalty (and maybe a temporary seizure of owned ships as collateral) for being over your insurance limit, but then letting a person get in a sidewinder and earn back enough to payoff their loan and get their ship back. Actually make this experience a bit fun. It would add a whole new element to the game. Forcing players to grind for a few days in a tiny ship to recover their beloved Python/Anaconda. Give the player a way out their own stupidity vs the current system which gives a one time punishment so severe, most wont recover unless FD gives them their ship back which breaks their own rules and goes back to not really being fair to the community.
 
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Samosa is right that you shouldn't care. You're right though, it's unfair.

Frankly I dislike the system. Insurance should be costly, and there should be no loan. Instead, if you can't afford insurance the ship should be withheld until you can pay the insurance to replace it. This gives meaningful loss to death and reckless death without absolutely ruining someone's gameplay.
 

Carro

Banned
I'm not trying to get a free ship or any credits at all. Just want to point out the unfairness of this game.

In a previous post someone tragically lost their Anaconda and posted their experience. That person then wrote a ticket to frontier who proceeded to fully refund his losses. Now I didnt lose an Anaconda, but lost a Python after 1 day of owning it because i was just over the insurance limit (exact same scenario). I lost about 80-90 million and 160hrs of gameplay... Thats still a lot!!

I also posted about the insurance system needing an update as this is happening constantly. Most people just said its my fault and i should just get back to the grind. At that point I really didnt think I would play ED ever again, but a few very nice people on the post encouraged me to keep going. So I did!! I grinded my way back to a Python and bough it back just a few days ago.

Dont get me wrong I'm genuinely happy for this guy because I know exactly how it feels to take a huge loss. But all at the same time I'm bothered by it for 2 reasons. First is because lets be honest it just inst fair someone gets a refund and another person in the same situation doesnt. Secondly why give refunds if the system isnt broken? Did Frontier feel that sorry for this guy? You should feel sorry for all of us that have to go through this crap! And maybe just maybe admit the insurance system is broken and fix it!! Why is the damn limit so low for larger ships?? Its enough to cover your small ship 5 times over, but cant cover a single Python/Conda death? Or why cant there be a warning when leaving the dock? People have thrown lots of ideas out there, why doesnt Frontier act on any of them?

It was a lot of work getting my Python back and I felt proud of myself for not giving up, but after finding out you can just cry to Frontier and get a refund, I feel like a fool.

Sour grapes anybody?
 
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Samosa is right that you shouldn't care. You're right though, it's unfair.

Frankly I dislike the system. Insurance should be costly, and there should be no loan. Instead, if you can't afford insurance the ship should be withheld until you can pay the insurance to replace it. This gives meaningful loss to death and reckless death without absolutely ruining someone's gameplay.

Honestly, I'm still amazed that most people don't seem to realise that you can ditch modules from the insurance screen to bring the cost down if you need to. Perhaps that just needs to be made a little more obvious?
 
I know it probably doesnt mean much, but I have a feeling I know the post you are referring to.
I believe he lost the conda due to the random exploding ship bug which FD confirmed.
it wasnt a case of giving out free ships for accidentally crashing them.

of course, if yours had the same fate then no harm in sending a ticket as well.
 
If you had tried sending FD a ticket, you may have gotten a similar response. If we are talking about the same Cmdr, it was mentioned that the Rep made an exception for that one occurrence. A one time thing. It was likely a mistake doing so, for this very reason. Someone will feel slighted. There have been way more Cmdrs having lost like you, than have been refunded. I do feel compassion for you, and your situation, but will it be of any benefit to dredge this up?
 
I'm confused, did the OP send a support ticket like the guy with the Anaconda did? Or does he just expect FD to know automatically that he lost his Python. Whether FD give him back his ship or not is really between them and him but if the OP didn't even ask what's his complaint?
 
Did you file a support ticket asking if you could get the ship back?

i don't really have a problem with them giving people mulligans, this isn't really a competitive game.


A lot of people play it as a single player game. If the single player experience was treated as truly single player, ie, wasn't connected to the multiplayer universe, if somone lost a ship he could just use a cheat or option to give himself a new one. Its normal in a single player game because you can never get a competitive advantage over another person, since it's just you playing, so it doesn't matter to anyone but you.

since ED is multiplayer, but not in any way competitive or zero-sum, I don't have a problem with the support fixing things for people. I understand the game was originally meant to have an offline single player mode, but that got dropped along the way. These fixes from support are a nice "meet me half way" to people who really just want a single,player spaceship game.
 
Before this thread gets too silly (too late, I'm sure...), I'd like to just put this out there:

FD's support team does a lot of things as acts of "goodwill". They do this because it harms nobody, and makes individual players happier.

Consider very carefully whether you'd like this to end.
 
Don't see it affecting me and if it keeps people playing then it's all good. Though I do think FD needs to implement a pre-launch warning that you are flying without enough funds to cover insurance :)
 

Jenner

I wish I was English like my hero Tj.
Before this thread gets too silly (too late, I'm sure...), I'd like to just put this out there:

FD's support team does a lot of things as acts of "goodwill". They do this because it harms nobody, and makes individual players happier.

Consider very carefully whether you'd like this to end.

I do have to take off my mod hat for a minute and say I wholeheartedly agree. CS did that person a 'solid' with that and I'm sure they were very grateful.
 
Honestly, I'm still amazed that most people don't seem to realise that you can ditch modules from the insurance screen to bring the cost down if you need to. Perhaps that just needs to be made a little more obvious?

Most people do do this and still fall short. And why quote me without addressing my point?
 
It was a lot of work getting my Python back and I felt proud of myself for not giving up, but after finding out you can just cry to Frontier and get a refund, I feel like a fool.
Don't.

You picked yourself up from your loss and got right back to where you were.

I GUARANTEE that you will be better off in the future then someone who followed the "complain to gain" path.

Coz just because someone else asked and got today, doesn't mean they will ask and (most important) get tomorrow.

When adversity pays you a visit in the future, you will know how to respond!!

Fly well,,,,,,,,
 
Before this thread gets too silly (too late, I'm sure...), I'd like to just put this out there:

FD's support team does a lot of things as acts of "goodwill". They do this because it harms nobody, and makes individual players happier.

Consider very carefully whether you'd like this to end.

The "I lost my uninsured ship and got refunded" lost ship threads tend to be written in a polite way taking responsibility for the loss and trying to remind others to fly insured. It's usually the "WAH YOUR GAME SUX" ship loss threads that lack a happy ending for the OP.

If the support ticket is written in the same manner as the post the tone probably counts for more than what actually went wrong. The support team are human after all.
 
I read the forum every day. The only thread with lost Anaconda recently was about a "sponatneous combustion" bug. Frontier refunded the insurence money, as bugs are developers responsibility.

And only you, OP were responsible for dlying with no insurance.
 
I know it probably doesnt mean much, but I have a feeling I know the post you are referring to.
I believe he lost the conda due to the random exploding ship bug which FD confirmed.
it wasnt a case of giving out free ships for accidentally crashing them.

of course, if yours had the same fate then no harm in sending a ticket as well.

Fairly sure OP is referring to the recent 'man tears' thread, where the guy lost his Anaconda to self admitted taking on of 3 pythons or something like that.
 
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