Customer Service

Wickwill

W
Just thought I would post this here as the customer support/ticketing system seems to never get looked at by anyone at Frontier.

This is now the third time I have had to self destruct my ship to 'fix' the 'cargo that I cannot get rid of' bug. I have had to self destruct as, having waited over 2 weeks every time I log a ticket without getting a response or even acknowledgement, it is either that or stop playing.

Now, flying around in a well equipped clipper, and doing the rare goods run, a self destruct can get a bit bloody expensive.

FRONTIER. SORT YOUR CUSTOMER SERVICE OUT. IT IS SHOCKING

Developing the game is great, but if you have no one to sort the tickets people log to fix issues and bugs, or at least respond in some form, then people are bound to stop playing.

/rant off. Please sort it.
 

Wickwill

W
Nope, it's complaining about Customer Service never responding to tickets. The bug is already know about (and granted not fixed).

If only a moderator or Customer service person responded as fast to tickets logged on the support site as you have on this forum, everything would be golden.
 

Vandaahl

Vandaahl
Hi there,

Thanks for getting in contact, and please accept my apologies for the delay in responding.

The issue you reported regarding loss of cargo due to a market error is something we're aware of and we're investigating further. I appreciate you bringing this to our attention, and also thank you for your patience while we look into this matter.

I've given you 2,000,000 as a goodwill gesture to make up for this problem. :)

If you needed assistance with anything else then please do let us know.
Click to expand...

This is what I got a week ago, after a month of silence. Had to self destruct a Clipper because of zombie cargo.

I even started a P-O-S-I-T-I-V-E thread about it which got 0 interest. Rage threads are more interesting I guess...
Anyways, it could have been done faster, but they got back to me, and I got a 2 mil refund (which I actually don't need, so meh...).
I´m happy with them.
 
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