data link scanner not work :(

Hi
I need help, before putting my doubt warning that I can not speak English the message I put here was translated in google translator so some words may be poorly translated hope you understand my doubt.
Today I started playing Elite Dangerous but things started to go wrong was in a private group of a friend and was playing for 5 minutes and I was disconnected from the server, I came back I played about 10 minutes and the same thing happened to check my connection but everything was normal I did several tests and everything normal on my internet, then I went to play solo and the game did not disconnect to the servers, but my ship has a problem, I'm doing an expedition already traveled 20 thousand light years and before today everything worked normal, my data link scanner does not work, I made several jumps but this scanner that does automatic scan but does not work, my ship is 100% had no accident I was not attacked my ship does not need repairs is 100%, the problem is that for this scanner to work I can't jump because the message appears that the landing gear or the fittings or something else is activated, and before u could jump with this scanner activated can not understand what's going on, i went to the options panel on the right side and the data link scanner is activated until i noticed but it didn't need repair because it's 100%, i don't know what to do and the problem is that I have 40 thousand light years left to reach a station ...
can someone please help me please?
 
Do you mean composition scanner ?Data link scanner is used to scan data points, is always 100% and cannot be switched on/off.
 
A ship's datalink scanner requires hardpoints to be deployed for it to work. If you are having issues with the SRV's scanner, you may need to try using it from the turret mode, or resetting your fire groups.
 
I think what you're asking is how to retract the hardpoints so you can jump, because you activated some kind of scanner and it deployed your hardpoints and now you can't hyperjump?

If that's what you're asking, you just need to retract the hardpoints (on the PC this defaults to the U key -- it will be different on consoles, or if you changed it to something else).

If I've misunderstood your question, perhaps you could rephrase it and tell us the exact steps you're taking and error messages you're getting.
 
Guys, I'll try to explain myself once again, all the answers you gave me was all wrong but I understand because I translated on google translator and this service is terrible and I could not explain myself correctly ...
I recently used the data link scanner, and it worked and today does not work, I yesterday when I jumped deactivated the scanner and when I was on cruise activated and so could jump but today this does not work, the scanner I'm Speaking is the scanner that does the automatic scan, when you jump you get a star and this scanner discovers automatic planets, can you understand?
better than this I can not explain because the English language is not my language, if anyone knows Portuguese please leave a message, thank you .
 
D-scanner works retracted in SC but needs to be active in normal space - so you may get an unusual message if used to doing it in SC? If so then retracting as stated above should fix it.

Data-Link - this is the one that scans objects that are selected to get data from them - surface beacons eg - only works when something is selected as target and only works in normal flight not SC. Again must be active to work so needs retracting before jumping.

otherwise, could be a temporary bug that will be fixed soon, you don't say which platform you're on but I have bugs in my game occasionaly that I come to the forums to check and sometimes nobody is having similar problem (not recognising Horizons is the most common one, sometimes loads of us are affected, sometimes it seems to be just me for some reason but sorts itself out in a few hours at most)
 
you are on about the D-scanner not the Data Link so if it is switched on in modules its more than likely a bug or you dont have it assigned to a fire group?

Edit: check the D-scanner is still assigned to a fire-group

edit edit: sorry the problem is you cant use the scanner or you cant jump because something is deployed? or Both?
 
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