A direct request for help sent to the Elite: Dangerous support team.
Go here:
https://support.elitedangerous.com/kb/
Sign in using your game account (link is at the top), and create a support ticket.
Good luck.
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By the way, I've got no idea whether ED's support is available 24 hours. If they aren't it might be useful to keep in mind that they are based in the UK. It's a bit on the late side there. At the time of this writing it's around 2:30 AM there...