Hardware & Technical Failing to install on new PC

[Cmdr Effie Trinket]

Hi everyone one, I hope you may be able to help me figure this out.

Last night I was finishing the new pc build and loading all my software. I downloaded the Elite installer and ran it, received an email from Frontier with a verification code. So far so good....

Then after the Launcher window opened and I clicked the blue ‘install’ button, everything seemed fine and the download began to install.

I decided to go for dinner and when I returned, the PC had shut down, half way through the ED installation.

No problem I thought, I’ll just reopen the the launcher and click install again. WRONG.....

Now, although the launcher window opens and I see the ‘Install’ button, nothing happens when I click it, other than the window instantly closes.

So I redownloaded the installer and tried again, but every time I click ‘install’, the window just closes and the download doesn’t continue.

I am hoping you fine Commanders will be able to help me fix this.

TIA

Effie. xxxx

 

[Robert Maynard]

Did the PC sleep, hibernate or shutdown?

Have you rebooted the PC since?

 

[CMDR MAIN SEQUENCE]

Would suggest you 1) uninstall the Launcher and then 2) delete all ED files, see here for game install locations. Restart PC and then try again.

Make sure you have kept a copy of your bindings.

 

[Cmdr Effie Trinket]

Thanks for the quick replies

@ Robert: It shut down. I have rebooted many times since.

@ CMDR Main: I am following your advice right now and will report back shortly. Fingers and toes are crossed.......

 

[CMDR MAIN SEQUENCE]

Make sure that uninstalling the launcher deletes the C:\Program Files (x86)\Frontier\EDLaunch folder (it should do). This will ensure that upon reinstall the Visual C++ libraries are reinstalled in case they got corrupted during the original attempted install. If any of this fails another thing to try is pausing your anti-virus software.

 

[Cmdr Effie Trinket]

Sadly no joy. Been at this all day! Tried all the above, even installing onto a different drive. Turned off antivirus etc. When I run the launcher, it opens briefly, then immediately closes.

This is a fresh installation of windows 10 pro.

I'm at a loss.

 

[Robert Maynard]

Does the launcher have access through the Windows Firewall (private and public networks)?

Also, as it is a new installation with nothing to be lost, you could try deleting the Frontier Developments / Frontier_Developments folders in local and roaming appdata (C:\Users\[user]\AppData\Local and C:\Users\[user]\AppData\Roaming)

 

[Non Grata]

Restore a backup pre Elite, or maybe system restore might do it.

 

[Tiger Bill]

Sadly no joy. Been at this all day! Tried all the above, even installing onto a different drive. Turned off antivirus etc. When I run the launcher, it opens briefly, then immediately closes.

This is a fresh installation of windows 10 pro.

I'm at a loss.

I seem to remember having a similar issue, with the launcher open check the 'options' tab in the launcher window top right under welcome & 'your name'
Is check for XInput ticked or not?

 

[Robert Maynard]

Also, you could try installing DirectX9 - as it seems to be missing from Windows 10.

You should be able to download / install it from here: https://www.microsoft.com/en-us/download/details.aspx?id=8109

 

[Tiger Bill]

Also, you could try installing DirectX9 - as it seems to be missing from Windows 10.

Yes I am sure this will solve it.

 

[CMDR MAIN SEQUENCE]

Sadly no joy. Been at this all day! Tried all the above, even installing onto a different drive. Turned off antivirus etc. When I run the launcher, it opens briefly, then immediately closes.

This is a fresh installation of windows 10 pro.

I'm at a loss.

OK so you've tried the first 2 steps from here: https://support.frontier.co.uk/kb/faq.php?id=72 now try the last 3 steps.

As it's the launcher itself that is the problem it's most likely caused by .NET: https://docs.microsoft.com/en-us/dotnet/framework/install/dotnet-35-windows-10#ControlPanel (I've assumed you're using Win10).

Have you let Windows install all the updates? i.e. keep pressing 'Check for updates' until it can't find any more.

If they don't work then it's time to raise a ticket.

 

[Cmdr Effie Trinket]

Hi Everyone.

Thanks to you all for taking the time to help me today.

Nothing has worked and my eyes are bleeding!

In a last ditch attempt to see what's up, I created a new local user in windows and logged into that account. Then I tried to install Elite. Guess what, IT WORKED! Which is kind of good.

So I either have to always log in with the second user account to play Elite, or try to figure out why it won't install on my main account. Any thoughts or ideas guys?


Thanks again.

 

[Tiger Bill]

Hi Everyone.

Thanks to you all for taking the time to help me today.

Nothing has worked and my eyes are bleeding!

In a last ditch attempt to see what's up, I created a new local user in windows and logged into that account. Then I tried to install Elite. Guess what, IT WORKED! Which is kind of good.

So I either have to always log in with the second user account to play Elite, or try to figure out why it won't install on my main account. Any thoughts or ideas guys?


Thanks again.

It may be that the .NET framework is disabled.
Have a look in your Windows features, go to 'Control Panel' square blue icon & right click to pin it to your taskbar for any future tweaks you will need..
Once the 'Control Panel' is open select 'View by category' (top right-ish) then select 'Programs'.
Next you will see some options & the one you need is 'Turn Windows features on or off' (click) & then turn on any .NET program that is not highlighted with a black square. (note; you can always turn it off again)

 

[Cmdr Effie Trinket]

I checked that Tiger and it is all there.

I woke this morning a little miffed to think I somehow managed to a nice fresh build, with a nice fresh install of windows and that it cost me an entire Sunday!

I’m just about to wipe the drive and start again. Stay tuned for more disasters!

 

[Chris Simon]

I checked that Tiger and it is all there.

I woke this morning a little miffed to think I somehow managed to a nice fresh build, with a nice fresh install of windows and that it cost me an entire Sunday!

I’m just about to wipe the drive and start again. Stay tuned for more disasters!

have you tried the simplest of simple? Running the launcher as administrator or installing on a drive other than C: ?
Maybe Windows is not giving the launcher the permission it needs.

 

[Morbad]

It shut down. I have rebooted many times since.

Unless you told it to shut down, something went wrong. Might be worth looking at the event log to see the time and cause of the shut down. If it doesn't correspond to a power failure, it could well be symptomatic of instability that you should look into further. Running 'chkdsk /f' and 'sfc /scannow' from an administrator command prompt should be done regardless.

The event log could also reveal more about why the launcher won't start/stay running.

 

[EUS]

New build?
Is your h-ware right? CPU temps, memtest the ram, triple check the cables and that everything is inserted correctly?

 

[Cmdr Effie Trinket]

Hi Everyone.

Something absolutely went wrong in the install of something I loaded after windows and before ED.

I wiped the drive and spent the day starting from scratch and I am very pleased to let you all know that ED is now installed and Windows is running well! YAY

I have been running Stress tests and benchmarks all afternoon, with Time Spy benchmark etc and she's running really well.

I don' know exactly what I manged to get wrong the first time, but you guys really helped me to maintain focus and run through everything one at a time. A shame we didn't specifically identify the problem, but I;m just relieved I got it done in the end.

Now I'm backing it all up!

Best wishes to you all, I hope to be in the cockpit tomorrow.


Effie
xxxx

 

[Tomtom]

I've seen this before, i.e. software failure on main account but working fine on a new account. As I recall, it was due to the account privileges getting borked somehow. There are many ways for that to happen, but bad blocks is one and if I were you I'd run a health check on the hard drive just to eliminate that possibility. Even though things seem to be running well now doesn't mean that there isn't a monster waiting to ruin everything...

I like HDDScan but there are plenty of tools available for hard drive health checks. Research, choose well, and good luck!