[FIXED] Pink Viper error when attempting to scan a biological sample

[sallymorganmoore]

Greetings Commanders.

Our apologies to those affected by the 'Pink Viper' (good colour) error being encountered today when scanning a selection of biologicals.
The team are aware and investigating.

You'll be kept informed of progress o7
Many thanks for your patience.

 

[sallymorganmoore]

Commanders.

A fix for the above issue has been deployed and improvements to stability when performing biological scans will now be experienced.
If you have continued issues following this deployment, please direct a customer support ticket to the team via this form:

Submit a request – Frontier Support

customersupport.frontier.co.uk

Thank you as always and again for your patience o7