Frequent crashes on new laptop.

Sorte Gøjenæb

S
I have been out of the game for a couple of months, due to my old laptop dying on me.

Happily I have now bought a new ASUS with a Geforce RTX 4080 gpu.

However, I have a problem exclusive to Elite Dangerous: Very frequent crashes. I can get lucky and play for maybe 30 minutes without a crash, but sometimes the game seems to crash on me within seconds 4 o 5 times in a row. The crashes are not reproducable as such but seem to occur most often when enter supercuise or exit my SRV. I can get crashes in any situation though, and just before the crash the game seems to hang.

A few days ago I participated in the anti-pirate CG and no amount of space combat would crash the game, it only really started happening now that I am out exploring.

Windows and Nvidia drivers are updated of course.

I realise this is not much to go on, but I am not a particularly tech-savvy person myself and could really use a pointer as to where to go from here.
 
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Lhorndra

Lhorndra
I guess we need some more information here.
  • Can you give us a link to your specific laptop build? Any other information about your CPU, RAM, SSD etc. might help as well, if you know them.
  • Does the game crash back to the Windows desktop, or does the whole system crash?
  • You don't have any problems with other games, right?
  • A look into the various sensors might help as well. A small, easy to use tool for this would be GPU-Z. Open its sensors tab and keep it running in the background while playing. Directly after the game crashes, and assuming Windows is still accessible, make a screenshot of the sensors tab and post it here. (there's a built-in screenshot function)
 

STRONTIUM DOG

STRONTIUM DOG
some suggestions............
in the game gfx options set everything to minimum that may give an indication its gpu related or not if it still crashes
in the nvidia control panel settings/manage 3d settings global check the cuda gpu is set to nvidia not all
if you installed geforce experiance along with your gpu driverpackage uninstall it
note somtimes the very latesst gpu drivers are not always the best choice if just published as devs may need to patch for there new optimizations
if installing new nvidia driver packages utilize the clean install checkbox
 
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Sorte Gøjenæb

S
Thanks for replying, all 3 of you.

After reading a lot about the issue and trying out various things I have found a fix, if not an explanation

Although it should narrow it down quite a bit.

The game is 100% stable in Windowed mode. No crashes at all. As soon as I exit windowed mode I start crashing again.
 

STRONTIUM DOG

STRONTIUM DOG
MR MAGOO.jpg

sounds like a bad driver to me
suggestion
download slightly older gpu nvidia package version
disable card in device manger then re boot laptop to low res generic display(safe mode)
install driver using clean install method then re enable card in device manager
then reboot
 
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Sorte Gøjenæb

S
Just bumping this in case it helps out someone else:

After spending about a week faffing about with various re-installs of Elite and Windows and driver updates I found out that changing the power management setting from "normal" to "max performance" in the Nvidia control panel fixed the problem.....
 

Planewalker

Planewalker
STRONTIUM DOG said:
yea we often overlook what we presume is already set..................
Click to expand...
SteamVR sets the power managament to the same in some instances, so i think it is something we need to be aware of going forward.
(i do understand the reasoning for setting power to a lower setting, but it's still a bit weird that they do it)

Good to hear you got it sorted OP! :D
 
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