Frontier needs to make announcements separate.

Loriath

Loriath
In the last 24 hours since the latest patch, there have been about 10 threads about Fines being incurred when they should not have been.

Frontier has acknowledged it is an issue, and that they have refunded fines and disabled it till they can fix it. Problem is they put it in one of the threads buried 10 pages in.

Please Frontier, when you acknowledge a problem, please post in some fashion that we don't have to hunt through 50K messages to find it. You have a news and announcement section, it would be easy to do a copy paste form where you answered the issue to that area so it makes it easier for us to find it.

We love the fact you jump into the forums and let us know what is happening, but having things like this in a more prominent place so we can find it easily would go a long way to helping us when there are issues.

And please, don't stop jumping in :)
 

Ancipital

Ancipital
It would be great if there was a "dev tracker" thread, as some other sites have- an auto-generated thread containing only posts by FD employees. This (in addition to proper communication, as described above) is a cheap and easy way for people trying to find things to keep current.
 

Ancipital

Ancipital
Loraith said:
Well there is THIS site that posts out all the FD posts separate, but it is external.
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Yep, and it's good. However, most people won't know about it unless a helpful person like you happens to pop up and remind them. It's a really basic feature of forums for software developers and their customers, and is especially common for games devs- for a reason.
 
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Titus Balls

Titus Balls
Agreed, I've been saying for a while we need an actual Dev Blog - instead of 10 different messages and Sandro and Michael having to toll through the forum to find and reply to everyone instead they could write ONE post, and then reply on a thread linking to it.

There is also http://elitedangerous.com/status

Personally my biggest gripe has only ever been about Frontier tightening comms - mostly for their own sake, but to make stuff like this much clearer to the community too.

Also this stuff should go into the launcher - it's the once place EVERY player must go through, even those who don't read the forums, follow social media, etc.
 

Joe Spivey

Joe Spivey
Maybe tie it to the 'Notifications' tab at the top of the page or create another tab called 'Notice Board' or some such.
 

Devil's Refugee

Devil's Refugee
Ancipital said:
Yep, and it's good. However, most people won't know about it unless a helpful person like you happens to pop up and remind them. It's a really basic feature of forums for software developers and their customers, and is especially common for games devs- for a reason.
Click to expand...

Yep. And those who don't come to the forums for information are left wondering what is going on. Players shouldn't really have to dig for information, especially for fixes, patches or newly implemented features. There's little coordination of outbound comms from Frontier and what there is is pretty sparse, for example their social media feeds are more interested in posting lovely screenshots rather than keeping the player community updated about the server updates or patches, but plenty has been said about this already to little or no effect, hence this thread...
 

Titus Balls

Titus Balls
Devil's Refugee said:
Yep. And those who don't come to the forums for information are left wondering what is going on. Players shouldn't really have to dig for information, especially for fixes, patches or newly implemented features. There's little coordination of outbound comms from Frontier and what there is is pretty sparse, for example their social media feeds are more interested in posting lovely screenshots rather than keeping the player community updated about the server updates or patches, but plenty has been said about this already to little or no effect, hence this thread...
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Basically:

https://twitter.com/EveOnline vs https://twitter.com/EVE_status

Yup I'm bringing that up again because: Better than what's happening here.

Again the community has stepped up on this though: https://twitter.com/ED_ServerStatus

Edit: On also https://twitter.com/ED_Weekly and https://twitter.com/ED_DevPosts

Cmdr @Cruel_Coppinger is doing good work here
 
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Gogster

Gogster
Many people have stated they work in software or software related IT companies. Well same with me and communication is everything when it comes to ensuring your customers are aware of what's going on and what you are doing.

As soon as adopt a taciturn approach people get annoyed.
 

Ancipital

Ancipital
Devil's Refugee said:
Yep. And those who don't come to the forums for information are left wondering what is going on. Players shouldn't really have to dig for information, especially for fixes, patches or newly implemented features. There's little coordination of outbound comms from Frontier and what there is is pretty sparse, for example their social media feeds are more interested in posting lovely screenshots rather than keeping the player community updated about the server updates or patches, but plenty has been said about this already to little or no effect, hence this thread...
Click to expand...

Excuse me while I agree with you.. It's cool that people have hacked together external trackers, but I repeat that this is not the point- even if nice people post a bunch of links here. It's the most basic thing, on your own forum, to have a dev tracker- just as an example. On a bigger scale, yes, the comms are lacking, and what you say also rings true.
 
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