Frontier Support are awesome

Taimaru

Taimaru
I just wanted to say Frontier Support are awesome and the world would be a much better place if support departments in other companies were like them.

They quickly responded to a ticket I raised yesterday (about a couple of missing paint jobs) and resolved my issue in a nice friendly manner. Frontier support do really appear to care about their customers.

I wish, when closing a ticket, one can add a thank you message, and as that's not possible I thought I would put a thank you here and hope that CMDR Vulcan (I hope I'm allowed to include their name here) from Frontier Support sees this post.

So, thank you Frontier Support (and in particular CMDR Vulcan) for doing such an awesome job. We appreciate what you do. [up]
 

Steve O B Have

Steve O B Have
Credit when credit is due... well done for making the effort. Having worked in customer support myself, the positive feedback is always appreciated and makes the job that much more gratifying.
 

Comrade Napoleon

Comrade Napoleon
I'll chime in on OP's post : I agree fully. :) Thumbs up, Kudo's, Bravissimo!!
Support team is doing a great job for FD, their attitude and general helpfulness must be a nice boost to a gaming company.
My issue is still unresolved, but their response and handling is second to none.

Cheers Cmdr's

I hope some of FD's brass are reading this.
 

Chris Simon

Chris Simon
Yes, they are pretty awesome.

The option of some kind of "thank you" note when closing the ticket would be nice for them, I guess. Then again, some people would just abuse it to, well, abuse...
 

Komemiute

Komemiute
Taimaru said:
I just wanted to say Frontier Support are awesome and the world would be a much better place if support departments in other companies were like them.

They quickly responded to a ticket I raised yesterday (about a couple of missing paint jobs) and resolved my issue in a nice friendly manner. Frontier support do really appear to care about their customers.

I wish, when closing a ticket, one can add a thank you message, and as that's not possible I thought I would put a thank you here and hope that CMDR Vulcan (I hope I'm allowed to include their name here) from Frontier Support sees this post.

So, thank you Frontier Support (and in particular CMDR Vulcan) for doing such an awesome job. We appreciate what you do. [up]
Click to expand...

I concur. Had to ask for support and CMDR Vulcan helped me too.
Awesome- really a true helpful gentleman.
 
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