FSS causing system to hard crash (tech support)

CMDR MattyD242

C
For the last few weeks I have a huge issue with the FSS causing my system to crash. It is ONLY when I use the FSS in Elite Dangerous. No other game causes this to happen.

When I use FSS the screen randomly goes black. Audio continues and my monitor stays on so it is still getting a signal. Sometimes the screen comes back after a couple of seconds just like when you reboot your GPU drivers with the Windows key shortcut. Mostly, the whole system crashes, my GPU fans go crazy and the only thing I can do is hard power off the system.

When I reboot after this happens, Windows reverts to low resolution as if I don't have any GPU drivers installed. AMD control panel won't open and says it's not compatible with my version of drivers (presumably because Windows thinks it doesn't have any). The only way to get it working again is to use DDU to wipe the drivers and reinstall. One time this happened last weekend it completely corrupted Windows so bad I couldn't even use a recovery disk.

I am at my wits end trying to fix this and reluctantly starting to think my GPU may have a hardware issue. But it's weird that it only seems to be ED causing it, which gives me hope it may be a driver issue. Has anyone had a similar problem and fixed it? Or maybe you can shed some light on whatever weird video mode the FSS seems to use that might help me track down the issue?

Things I've ruled out:

  • I bought a whole new PSU thinking that was the issue
  • Temps are under control, neither GPU nor CPU go much above 60c
  • I ran memtest over night on my RAM, no issues detected
  • Checked integrity of my M2 and SATA SSD - no issues
  • Completely formatted everything and reinstalled Windows
  • Tried to revert to various older versions of AMD drivers - didn't seem to fix the issue
  • Nothing in my system is messed with in any way - no overclocks, no mining, no flashing of BIOS / VBIOS etc.
  • Furmark stress test doesn't cause any issues


SPECS

Ryzen 5 3600
AMD Radeon 6800 (reference model)
16gb Patriot Viper Steel RAM at 3600hz
MSI Tomahawk Max B450 mobo
Corsair RMe 750w psu
Western Digital M2 and Samsung Evo SATA SSD
Currently running Windows 10 with all updates applied
 
Last edited:

Morbad

Morbad
This is almost certainly a hardware or firmware configuration issue rather than a software/driver issue.

Memtest86 is will find most system memory errors, but doesn't really stress anything else, and is not the best memory test either. FurMark can help identify GPU cooling and power problems, but won't find most other stability problems...it will run at even blatantly unstable settings on most cards.

If you have 3DMark, looping Time Spy then Night Raid for a few hours each are good tests for the 6800 series. As dated as it's getting Unigine Superposition at '4k optimized' in the game test set to cinematic mode is also quite good at finding memory/SoC issues with RDNA2 parts. For testing GPU memory memtest_vulkan is hard to beat, though due to the way error correction works, especially on AMD cards, problems often manefest as a reduction in reported bandwidth, rather than outright errors.

For the CPU and system memory, I'd recommend testing with y-cruncher.
 
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