Game crash after last update

Alexelot

A
The game began to fall in black screen at a random time after the last update. Even if I just fly in deep space, where there are no any objects that can lower FPS. It's just fall into the black screen and all coolers sets to a max speed at the same time. After all I can only shut down my computer because the RESET isn't working in this black screen.
I tried to reset all graphic settings by deleting the graphic's config files. Next I tried to reset all graphic card's settings. But I'm only didn't try to reinstall video drivers.. May be somebody already has faced with such issue and solved it?
 

Faded Glory

Faded Glory
Alexelot said:
The game began to fall in black screen at a random time after the last update. Even if I just fly in deep space, where there are no any objects that can lower FPS. It's just fall into the black screen and all coolers sets to a max speed at the same time. After all I can only shut down my computer because the RESET isn't working in this black screen.
I tried to reset all graphic settings by deleting the graphic's config files. Next I tried to reset all graphic card's settings. But I'm only didn't try to reinstall video drivers.. May be somebody already has faced with such issue and solved it?
Click to expand...

Hate to say it, but it's probably your GPU failing rather than anything to do with the game...

I had this happen a while back, mainly in MSFS 2020, wondered whether it was something to do with the game or possibly even my VR setup. In the end, I discovered using HWinfo that the GPU memory core was cutting out, temperature just going to zero. Fortunately the GPU was still under warranty (it was a Gigabyte RTX 3080), and I got it swapped out. Assuming this is the case it will get worse...

Mine sometimes had the fans going full blast, but usually not, and the only way to get back was to reset the PC with the power button.

Anyway, I'd suggest downloading HWinfo64 (it's freeware) and running it and logging to a file. When you restart your PC after the screen going black, look at the final readouts and it should be pretty clear if the GPU is cutting out.

Good luck.
 

Anticon

Anticon
Yep, everything that Faded Glory said... What graphics card do you have? Also, it's possible that it's a CPU heat issue. Not enough info to know. Run some diagnostic apps first, then report back.
 

Dragsham

Dragsham
I've a water cooled system so heats not so much an issue. And my games room window is open a tad to let cool air in nearby my desk.
During combat (VR) my headset fades to black sometimes right lense then left then, a sec or 2 passes and boom I'm back in the fray.... weird..!
Doesn't always happen. Just occasionally.
I put it down to G forces on cmdr ingame hehe
 

Alexelot

A
I haven't VR, my graphics is Radeon R9 290X with actual drivers (tried on Win 7 and Win 10 with the same ingame settings). Yes, sometimes before there was a thermal emergency shut down the whole computer. It was the CPU's overheat. Then I renewed thermal paste and clean all from dust, all temperatures became normal and stable. And there was no any issues then, until the 9.01 update was downloaded. Nothing was changed, but only this update. that's why Im asked here. Im sure this is a program issue, not hardware.
 
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Faded Glory

Faded Glory
Fair enough, I am only going on my experience. :) The point about VR was simply that I also assumed it was some software causing the GPU to essentially stop working since both MSFS 2020 and VR (and to an extent ED) are graphically intensive, but it wasn't.

While it is of course possible for software to cause a computer to crash, what you describe sounds like a hardware issue. My computer wasn't overheating when this happened (and overheating will usually just throttle the card, not stop it working), screen simply went black and the only way to recover was to use the power button to restart it.

As I suggested above, logging a hardware monitor will likely tell you if there is a problem. It was immediately clear to me as one column of readings (in this case the GPU memory junction) went from normal to zero instantly, and it's easy to find as it will be at the end of the log. :)
 

Zak Gordon

Zak Gordon
Yeah you need to fully check your systems operating temps while playing. I do that by running ED in a window and using something like MSI Afterburner or Speccy to show me hardware temps (and yes it is not recommended to play ED with those kind of utilities, but you do need to know what part is overheating/causing the problem).

Just to give you something to compare against, I'm running ED Horizons and my temps are:

CPU (Ryzen 5 1600): around 30% usage and 45 degrees C - that seems perfectly fine.
GPU (Nvidia 1650S): around 95% usage and 65 degrees C - I am runnning near max settings in game (with Nvidia control settings adding more quality etc) so that is why it runs so hard! But for such a modest card it performs well (in the 40-60 (i cap at 60) fps range depending), and keeps temps good.
 

colprice2002

C
When your pc shuts down because of the CPU temperature limit it may not have survived completely...
Long time ago, I had a CPU shut down due to overheating. After that it was ok for emails, but wouldn't run games.
I'd suggest checking the CPU cooling system - a lot of CPUs stock coolers are ok until you run the CPU at 90% for long periods of time.
 

Alexelot

A
How I sayed before, I've solved this problem with computer's shuting down - it was a CPU overheat. I did renew thermal paste on it and then everything works fine till the last update. But OK, im start to checking GPU temp. It always was hot and worked stable with 70-80 degrees. BUT OK again - I did renew all thermal interface on my graphics. And again it stable shows 75-80 degrees... And it randomly falls back into black..
Now Im testing new methodics with GPU frequency restriction and manual setting GPU's fans speed. We'll see..

By the way, what ED graphic's option more responsible for GPU's load?
 
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