guidance on bug reporting

[mojonaut]

I've had two crash to desktop incidents - different situations.

What's the best approach to reporting them?

Is there a thread on how we should be reporting these?

In both my cases the 'Crash Reporter' window that comes up says it has created a crash report, clicking the link within takes me to a screen offering to open the .dmp file with Visual C++ ??

Where are these dmp files stored and should they be emailed or are they text files that should be opened with say Notepad and copy/pasted into the support ticket .

thanks

Bob

 

[Mazhurg]

I've had two crash to desktop incidents - different situations.

What's the best approach to reporting them?

Is there a thread on how we should be reporting these?

In both my cases the 'Crash Reporter' window that comes up says it has created a crash report, clicking the link within takes me to a screen offering to open the .dmp file with Visual C++ ??

Where are these dmp files stored and should they be emailed or are they text files that should be opened with say Notepad and copy/pasted into the support ticket .

thanks

Bob

Send whatever Crash reporter creates, and create a ticket referencing (use local and GMT time) that the Crash reporter file was sent - with in game actions that you where doing when the crash occurred.

 

[mojonaut]

Send whatever Crash reporter creates, and create a ticket referencing (use local and GMT time) that the Crash reporter file was sent - with in game actions that you where doing when the crash occurred.

Thank you, one was Alt tab to Windows which is a known issue


Bob