Multiplayer/Networking issues
I’m encountering a consistent issue with multiplayer and want to write a ticket for it. What should I include?
First and foremost, the more information you can include about the issue, the better. The second and just as important part of this is that you attach the Network Log to the ticket you’re writing. This can be found in your game directory. For example –
C:\Program Files (x86)\Frontier\EDLaunch\Products\FORC-FDEV-D-1000\_netwokLog.txt
Attach the _networkLog.txt to the ticket as this will greatly aid us in finding the root of your multiplayer issue.
I can't connect to a multiplayer game. How can I fix this?
If the multiplayer option on the menu is red and you can’t select it, it could be down to a number of issues. We will take note of everything that might cause this and update the Knowledge Base regularly to ensure that everyone is able to get into multiplayer as soon as possible.
Should I allow access through my firewall?
Yes. When first launching the game Windows may ask you wish to allow the program to communicate through private and/or public networks. Be sure that you allow for both.
If you do not permit both of these options then you must go into your firewall settings and allow the program to communicate through Windows Firewall both for private and public networks.
I have Avast Antivirus, what should I check?
Set your Avast Antivirus to gaming mode. This should give you access to multiplayer.
What router settings do I need to connect to multiplayer?
In order to support Multiplayer, Elite Dangerous requires a UDP port forwarded to, and from the internet.
For most modern routers, Elite Dangerous attempts to use Universal Plug and Play (UPnP), so this should work by default for the majority of our players. First check to see if the UPnP feature is enabled on your router, and turn it on if it isn’t.
However, if your router, firewall or security software does not support UPnP, or you prefer to configure the port manually, then you'll need to configure the port forwarding, and then tell Elite Dangerous where it is on the internet and which UDP port it should use. See “How do I set up port forwarding” below.
How do I set up port forwarding?
If your router doesn’t support UPnP or you need to configure the port manually, this short guide should help. Please be aware that Frontier Developments cannot offer assistance with configuring specific routers or security software, please refer to the software's documentation or the manufacturer's support website.
http://portforward.com/ is a useful third-party website that includes a lot of community guides to configure port forwarding on many models of routers.
1) Select an available UDP port, e.g. UDP/5100
2) Configure 'Port Forwarding' or 'Application access' on your router so that your chosen UDP port on your internet IP address is forwarded to your computer's IP address on the same UDP port
3) Locate your game installation, by default it installs to C:\Program Files (x86)\Frontier\EDLaunch\Products\, but it might be different on your computer
4) Edit AppConfig.xml in Notepad and make the following changes:
5) Change Port="0" to your chosen UDP port, e.g. Port="5100"
6) Change UpnpEnabled="1" to UpnpEnabled="0"
7) Add a new line before the "</Network>" entry that includes your own internet IP address and chosen port number, e.g.
<Self name="my computer" ip="1.2.3.4" port="5100" />
If you're not sure what your public internet IP address is, Google's search can help you.
https://www.google.co.uk/search?q=what+is+my+IP+address?
Many home ADSL internet connections will change their IP address from time to time, so if the multiplayer stops working after a time, you might need to double check that your IP address is still correct in AppConfig.xml
Update 2.1
Installing the update will overwrite the config file, so create a copy before installing, or reapply your changes after installing.
Michael
