How do you contact Elite Dangerous support?

HuntGod

H
I purchased the wrong skin in the shop and cannot figure out how to contact support. If you follow the links it never gives the option to actually open a ticket, or I am missing it. Can anyone direct me to where you submit a ticket?

I followed the rabbit hole in the FAQ, since it does actually address this, but if you click the link it just takes you back to the main Support screen.
 

Para Handy

Para Handy
HuntGod said:
I purchased the wrong skin in the shop and cannot figure out how to contact support. If you follow the links it never gives the option to actually open a ticket, or I am missing it. Can anyone direct me to where you submit a ticket?

I followed the rabbit hole in the FAQ, since it does actually address this, but if you click the link it just takes you back to the main Support screen.
Click to expand...


It has actually been reworked and is a complete nightmare - good luck in finding your tickets - I can't find mine (My Activities - My Requests = zilch).

You have to "Submit a Request" as in:

support.jpg
 

Factabulous

Factabulous
Para Handy said:
It has actually been reworked and is a complete nightmare - good luck in finding your tickets - I can't find mine (My Activities - My Requests - zilch).

You have to "Submit a Request" as in:

View attachment 197166
Click to expand...
Do you not think 'submit a request?' is pretty obvious? The old site had me going round in circles before, but this was more-or-less straight to that page, then that link.

(1 out of 55 found it useful - lol)
 

Para Handy

Para Handy
Factabulous said:
Do you not think 'submit a request?' is pretty obvious? The old site had me going round in circles before, but this was more-or-less straight to that page, then that link.

(1 out of 55 found it useful - lol)
Click to expand...

Yes the "Submit a request" is in itself rather obvious if it were not for the fact that people are told to "raise a ticket" with support, even in the page I have illustrated but more generally.

No doubt in time it will become more familiar but I still would like to click "View your Tickets" like I had been able to.
 

Factabulous

Factabulous
Para Handy said:
Yes the "Submit a request" is in itself rather obvious if it were not for the fact that people are told to "raise a ticket" with support, even in the page I have illustrated but more generally.

No doubt in time it will become more familiar but I still would like to click "View your Tickets" like I had been able to.
Click to expand...
Ah yes - 'submit a request' is rather vague isn't it - they should change that.

Does 'View your activities' (another great name!) on the dropdown on your name (top right) not show tickets? Maybe not as it doesn't think I have any closed ones..

Meh, still better than the old one IMHO :)
 

Para Handy

Para Handy
Factabulous said:
........
Does 'View your activities' (another great name!) on the dropdown on your name (top right) not show tickets? Maybe not as it doesn't think I have any closed ones..
.....
Click to expand...

I have not raised a new one which I suspect would appear as an "activity" - but my closed ones are not shown.

I'm just being a Luddite really, and suspicious of all the changes that had been heavily slanted to Steam. Maybe that will change when the "Epic Failure" gets sorted. ;)
 

HuntGod

H
Para Handy said:
It has actually been reworked and is a complete nightmare - good luck in finding your tickets - I can't find mine (My Activities - My Requests = zilch).

You have to "Submit a Request" as in:

View attachment 197166
Click to expand...

Yeah If I'd ever seen that page I'd agree with you.

I click Frontier Support, then Elite Dangerous, then PC, then Purchasing; Arx and 'In-Game Extras', then get a list of FAQ's and at no point is there a submit a request window or anything resembling what you have linked above. I search for my problem and it gives me a FAQ that provides a link back to the starting support page and has no submit a request at the bottom. I have now clicked on some of the other FAQ's and they do have that, so I submitted the issue that way.

Thanks to everyone for not being snarky oles, I would not have come here if I'd had a submit ticket pop on the FAQ I was clicking on...glad to see the elite dangerous isn't populated by the snarky toxic basement dwellers that populate so many other forums :p
 

Para Handy

Para Handy
Big Bingo Love said:
I too would like to know how to submit a ticket I have spent what feels like days searching support and can see no way to do it.

YOU HAVE TO GO THE ISSUE TRACKER https://issues.frontierstore.net/
Click to expand...

NO YOU DON'T

Shame to shout out incorrect information.

You contact support by going to:

Elite Dangerous – Frontier Support

customersupport.frontier.co.uk customersupport.frontier.co.uk

sign in...

select your platform....

select your area of concern....

sup 01.jpg

select a likely FAQ and down the page you see "submit request":

sup 02.jpg

I did point this out in post #3 but a lot of people can't be bothered to work things out so now I have taken you through all the steps...

TL/DR - ISSUE TRACKER IS NOT FOR SUPPORT REQUESTS IT IS FOR REPORTING ISSUES (BUGS) - the clue is in the title.


Big Bingo Love said:
And what good is an image with no link? Thanks for nothing. Let me save you the trouble, this is where people need to go https://issues.frontierstore.net/
Click to expand...

WRONG AGAIN
 
Last edited:

C64Fan

C64Fan
Para Handy said:
NO YOU DON'T

Shame to shout out incorrect information.

You contact support by going to:

Elite Dangerous – Frontier Support

customersupport.frontier.co.uk customersupport.frontier.co.uk

sign in...

select your platform....

select your area of concern....

View attachment 207343

select a likely FAQ and down the page you see "submit request":

View attachment 207344

I did point this out in post #3 but a lot of people can't be bothered to work things out so now I have taken you through all the steps...

TL/DR - ISSUE TRACKER IS NOT FOR SUPPORT REQUESTS IT IS FOR REPORTING ISSUES (BUGS) - the clue is in the title.




WRONG AGAIN
Click to expand...

Source: https://media.giphy.com/media/hGwvzBNwXDwlO/giphy.gif
 

Big Bingo Love

B
Para Handy said:
NO YOU DON'T

Shame to shout out incorrect information.

You contact support by going to:

Elite Dangerous – Frontier Support

customersupport.frontier.co.uk customersupport.frontier.co.uk

sign in...

select your platform....

select your area of concern....

View attachment 207343

select a likely FAQ and down the page you see "submit request":

View attachment 207344

I did point this out in post #3 but a lot of people can't be bothered to work things out so now I have taken you through all the steps...

TL/DR - ISSUE TRACKER IS NOT FOR SUPPORT REQUESTS IT IS FOR REPORTING ISSUES (BUGS) - the clue is in the title.




WRONG AGAIN
Click to expand...
Yes I read your post and spent a long time on the page you link to but there is no
 
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