How to get a refund.

[Tox Laximus]

10. The customer has 14 days from receipt of the goods or conclusion of a
contract for services to change their mind. They do not have to give a reason.
(See H6 below for exceptions to right to cancel)

E. Particular provisions for sellers of downloaded digital
content
I sell digital content downloads. Do the regulations apply to me?
1. Yes, they do.
2. You will be subject to the information requirements as set out in points 1. –
7. in D. above. You also need to be aware of the following points.
3. Confirmation of the contract should be given on a durable medium and sent
within a reasonable time frame after the conclusion of the contract.
4. Consumers will not have a right to cancel once a download has started
PROVIDED you have told them this and obtained their explicit
acknowledgement to this.



This is the important part...

PROVIDED you have told them this and obtained their explicit acknowledgement to this.

A lawyer has informed me the buying process does not make this provision so you are entitled to a refund for a year after purchase, they have also screenshotted the buying process.

Once you inform them it don't matter if they ignore you or fob you off, if they don't comply report them to trading standards.

 

[Maxeren]

10. The customer has 14 days from receipt of the goods or conclusion of a
contract for services to change their mind. They do not have to give a reason.
(See H6 below for exceptions to right to cancel)

E. Particular provisions for sellers of downloaded digital
content
I sell digital content downloads. Do the regulations apply to me?
1. Yes, they do.
2. You will be subject to the information requirements as set out in points 1. –
7. in D. above. You also need to be aware of the following points.
3. Confirmation of the contract should be given on a durable medium and sent
within a reasonable time frame after the conclusion of the contract.
4. Consumers will not have a right to cancel once a download has started
PROVIDED you have told them this and obtained their explicit
acknowledgement to this.



This is the important part...

PROVIDED you have told them this and obtained their explicit acknowledgement to this.

A lawyer has informed me the buying process does not make this provision so you are entitled to a refund for a year after purchase, they have also screenshotted the buying process.

Once you inform them it don't matter if they ignore you or fob you off, if they don't comply report them to trading standards.

What are you trying to accomplish? if you want a refund then go demand a refund, i can't really see any point in posting this.

 

[Tox Laximus]

This don't breach forum rules, but I bet this gets locked.

 

[rootsrat]

Seriously, how many more threads will you create for the issue you have? Why clutter the forums? Just keep all this in a single thread mate.

I just gave you negative rep for this reason.

Not cool!

 

[ZeeWolf]

IANAL

I wonder how this works with early access type deals and crowd funding. You are essentially backing the digital game that comes out later this year. Shouldn't your refund apply to the product once it's released?

Not sure, but it seems that you are essentially purchasing an entrance fee rather than a digital download product which isn't available yet. Access to early development builds are just a perk.

Have you read all of the small print you agreed to?

 

[Cmdr Eagleboy]

It's all good for you to fight your fight, but how this is relevant to the game? It is your own private dispute with the company. Please keep this communication in your own channels. I consider it a spam and I have reported you accordingly.

 

[Tox Laximus]

What are you trying to accomplish? if you want a refund then go demand a refund, stop posting this on the forums plz..

Other people might not be happy with the game, I think they should know this.

 

[Duckfather]

Please stop posting duplicates. Your last post on this already got closed.

If you have an issue, use the contact link provided by the Mods in the last post.

 

[rayvon]

The thing is, you have to be at least 16 years of age, so you are screwed.

 

[Cmdr Eagleboy]

This don't breach forum rules, but I bet this gets locked.

It breaches. It's a spam and you are spamming constantly. I am very tolerant, but you are first person I have ever reported here.

 

[TheNameIsJambo]

I don't see anyone else spamming up the forums giving advice for refunds.

Maybe don't buy a game that's in Beta, when it's clearly not finished, and this is just a testing period?

 

[MikeSnos]

You've been asked and been told to communicate through the proper channels... repeatedly.. THAT is why your last thread got closed.

 

[Zvanya]

A lawyer has informed me .

This reminds me of the time Donald Trump's lawyer said he had a good case against Bill Mahr.

 

[Maxeren]

Other people might not be happy with the game, I think they should know this.

Then let them post their concerns instead of you opening thread upon thread with the same problem.

 

[Tox Laximus]

Please stop posting duplicates. Your last post on this already got closed.

If you have an issue, use the contact link provided by the Mods in the last post.

Closed for no valid reason, I broke no rules.

 

[MikeSnos]

Closed for no valid reason, I broke no rules.

Ooo disagreeing with mod decisions... that's a bannable offence....

 

[Tox Laximus]

You've been asked and been told to communicate through the proper channels... repeatedly.. THAT is why your last thread got closed.

They are ignoring my tickets and emails, so what is the proper channels?

 

[Cmdr Eagleboy]

They are ignoring my tickets and emails, so what is the proper channels?

Formal mail and lawyers if you feel so strongly about it. Good luck though, because your case is very shaky.

 

[Krollin]

It is very clear you have not spoken to any legal representative as they would suggest to you to avoid such antics while attempting to get a refund.

Stop posting new threads and use the correct channels.

Kro

 

[MikeSnos]

They are ignoring my tickets and emails, so what is the proper channels?

Who says they're ignoring you? They've probably got an inbox that's overflowing.... These things take time