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Newcomer / Intro How to open a support ticket?!?!!
- Thread starter GKhan
- Start date
Yeah, it's a bit of a process but you have to select ED and click through until you find the bit that lets you open a ticket.
I can't login from my phone but try this;
issues.frontierstore.net
There's a report button at the bottom of the page.
Issue Tracker
issues.frontierstore.net
There's a report button at the bottom of the page.
It does seem to have got even more obscure...
You will need to go here and then log in - the email address and password you use to log into the game.
Select your platform, and then select one of the issues that are listed. Some, but not it seems all, give you the option to submit a request - this will be at the bottom of the FAQ, and from what I can tell that will allow you to open a ticket. There's a drop down list of categories, so even if the subject you clicked on is not where your problem is, you should be able to open a relevant ticket.
It's certainly not intuitive, and should be better...
You will need to go here and then log in - the email address and password you use to log into the game.
Select your platform, and then select one of the issues that are listed. Some, but not it seems all, give you the option to submit a request - this will be at the bottom of the FAQ, and from what I can tell that will allow you to open a ticket. There's a drop down list of categories, so even if the subject you clicked on is not where your problem is, you should be able to open a relevant ticket.
It's certainly not intuitive, and should be better...
The support site has been revamped and is a complete mess to my mind. Use of the site requires allowing zendesk in your script-blocker. Tickets are now "requests", all my old tickets are no longer available.
- also why is the site en-us ? ( customersupport.frontier.co.uk/hc/en-us )
Flippin' anoying.
- also why is the site en-us ? ( customersupport.frontier.co.uk/hc/en-us )
Flippin' anoying.
Appreciate the help, but that is to report bugs and glitches, not technical issues that require a support ticket.I can't login from my phone but try this;
Issue Tracker
There's a report button at the bottom of the page.
I feel like I have clicked around on everything, in every topic. We SHOULD be able to just click on "Technical Support" and open a G TICKET!!! This is really ing me off.
I found it!!! You ahve to select "Lost ships, credits, or modules" and then click a drop down to select an alternative issue to report. There are ZERO instructions for this on the site. Most likely intentionally.
Remember to ask nicely.
Submit a request – Frontier Support
customersupport.frontier.co.uk
They are just a few steps away from using the door with "Beware of the Leopard" sign.
Edit: Removed
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