Hardware & Technical [How-to] X-56 hard reset&recalibration of twist and ministick axis (fix for offcenter twist)

[Knightshark]

Like many other people (all?) I received a stick that has a twist rudder that is absolute garbage. It cant be calibrated no matter what you try, it never returns to the same spot when you release it so it is always pulling one direction or the other.

[...]

I have tried:

uninstall/reinstall software
different USB ports
rebooting (of course)


Nothing works, the program crashes the instant you try to modify or calibrate any axis..

Reaching out to Saitek has proved about as fruitful as ing in the wind..

what can I do?

I just had the same problem as Wingnutt with my replacement unit (one week in use). I contacted Logitech support and they provided me with the instructions for a hard reset and recalibration of the z axis. It did actually work! I have full range movement again and the zero position is centered again, no need for 150 deadzone to avoid permanent input. Since this is a very common problem i decided to open a new thread for it. Here are the instructions:

Dear XXX,

Thank you for your answer.

Please try the following to recalibrate your device's Z axis:

Clear axis calibration process for Stick:

Hold down button A, HAT1 up, Flying Pinkie, Mini stick button.
Clear calibration is completed when all lights go out.
Unplug/replug the stick

Axis calibration process for Stick:

Move all axes except main stick X/Y axes to max and min twice.
Move the Main stick X axis all the way to the left and then press the Trigger, button B and button D.
Calibration is completed when all lights go out.


For future reference your case reference number is XXXXX. This will allow us to quickly find the contact history when you need additional help. If we do not receive a reply, your support request will eventually be closed and set to "solved". A survey will be sent to you to gather your feedback.

To contact us by phone or obtain additional information (FAQ's, Forum, Manuals, etc.) please visit support.logitech.com

Best regards,

XXXX
Logitech Customer Care
support.logitech.com

Comment, the stick did not shut down after step 2 but it fixed the offcenter z axis.