I don't understand why the account is restricted

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Phalemdios

P
Hi all,

Today I received a message from Frontier Customer Support that my account was limited for 7 days because of "Account Action by an agent on behalf of the requester" and the reason is "We have confirmed the use of a client manipulation method using your Elite Dangerous account, which breaches EULA and Terms of Use".

But I don't understand why I could get this. I've never used any third-party programs. I mainly do PVE in the game, I've never had enemies among the players in the game, and I've never attacked players. I've never log off the game when they gank, although this has been very rare throughout all this time.

What should I do in this situation? I don't understand what I did wrong, I've never had such goals.
 

Fixitman

F
The important thing to get from the replies is we cannot help you here. This is a player discussion forum, not an official support forum.

Create a support request with Frontier support if you want answers to your questions.

Edit: if someone does have evidence of bad behavior, they cannot show it here. Naming and shaming is explicitly against the forum rules.
 

Phalemdios

P
Fixitman said:
The important thing to get from the replies is we cannot help you here. This is a player discussion forum, not an official support forum.

Create a support request with Frontier support if you want answers to your questions.

Edit: if someone does have evidence of bad behavior, they cannot show it here. Naming and shaming is explicitly against the forum rules.
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Already created a ticket, thanks. But I'm afraid I'll have to wait longer for an answer than the account restriction will be in effect)
 
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