After a while you see it everywhere - the MVP approach - in Apex taxis and in multicrew you can see NPCs in the co-pilot seats, but you can't plop your own NPC crew in there, simply just for 'show'. Is it too much to ask for? It's clearly possible.
And even regarding Arx store items - look at the Fleet Carriers and its associated cosmetics. Those are still the very same selection of items you could buy since FC launched, they never added new PJs or more importantly, new FC layouts. How long would it take to model a handful of new ones they could've sold for 5 digit Arx amounts? Same thing about cockpit customisation beyond bobbleheads - ship cockpit panel colour changes, HUD etc. Their omission isn't a big deal but from a business perspective this is all money left on the street, and I would've bought them - though that ship has sailed now for me either way.
To go back OT, you see it there as well - they had the lighting too dark at first (and either didn't notice, or didn't have enough time to refine it, not sure which is worse tbh), people rightfully complained, and they just increased brightness in a very unrefined way, often overshooting the target (the Krait cockpits in particular were horrible after the first pass), likely in the belief that "that'll do".
So seeing the feedback thread pop up made me raise both eyebrows - at this stage it almost feels like having to explain to a blind person what the colour blue looks like. What hope is there if the artists of the game don't know how their own game is supposed to look like from a coherent and realistic lighting perspective, and that they rely on the players (with as many opinions on the matter) to tell them this? I don't know.