In-game Cr refund information - any definitive information?

[Gizardpuke]

i know there are many threads that contain comments relating to credit and ship refunds due to the collision bug introduced in the 1.1 patch.
problem is, there's not a lot of information about what situations are considered, and to what degree.

what i'd like to know is, if its easy for FD to tell how when things happened (some comments suggest no, but i'm still not 100% on this).

for example, in my situation, and yes, i've already had my whinge about it, i was in beta sculptoris, bounty hunting farming in a newly purchased and combat configured imperial clipper.
the night before the patch, the asteroid rings i was bounty hunting in, were well light. its the one around the brown dwarf star close to fan horizon. it has 3 extraction sites.
post patch, i approached as normal, entered normal space from super cruise, it went pitch black, i switched on my external lights, only to find an asteroid right in front, and thus unable to maneuver away. instant destruction. not sure which lighting is normal, but as it was very well light the night before, total darkness for an asteroid field full of bounty hunters is a little tough.

just trying to get some information is all (as im sure others are). as atm it seems a little vague.

 

[Straha Yeagar]

i know there are many threads that contain comments relating to credit and ship refunds due to the collision bug introduced in the 1.1 patch.
problem is, there's not a lot of information about what situations are considered, and to what degree.

what i'd like to know is, if its easy for FD to tell how when things happened (some comments suggest no, but i'm still not 100% on this).

for example, in my situation, and yes, i've already had my whinge about it, i was in beta sculptoris, bounty hunting farming in a newly purchased and combat configured imperial clipper.
the night before the patch, the asteroid rings i was bounty hunting in, were well light. its the one around the brown dwarf star close to fan horizon. it has 3 extraction sites.
post patch, i approached as normal, entered normal space from super cruise, it went pitch black, i switched on my external lights, only to find an asteroid right in front, and thus unable to maneuver away. instant destruction. not sure which lighting is normal, but as it was very well light the night before, total darkness for an asteroid field full of bounty hunters is a little tough.

just trying to get some information is all (as im sure others are). as atm it seems a little vague.

With regards to it being light, and then coming back later, it being totally dark...I think that is likely intended as the planet and rings and all that are still in motion even though you logged off, so I think you just logged back in during a time where the ring was in the shadow. I have been in rings so long sometimes that it goes from bright to dark during the time I am there.

 

[Gizardpuke]

With regards to it being light, and then coming back later, it being totally dark...I think that is likely intended as the planet and rings and all that are still in motion even though you logged off, so I think you just logged back in during a time where the ring was in the shadow. I have been in rings so long sometimes that it goes from bright to dark during the time I am there.

it not a planet. its a star. all be it a brown dwarf star.
and ever since i've been in beta sculptoris, those asteroid rings have always been fully light. and ive been in and around that sector since the seeking luxuries were there, and stayed for days on end with nearly every player trading with them (so early - mid jan?).

my point is, those rings were always completely light, and were never dark. at all.

 

[Aleksej]

So are you saying that you were flying in a certain direction without any visual references, i.e. you did not know what is ahead of you and still did not perform any actions besides turning on the lights? And after turning on the lights you have seen an asteroid right in front of you and did not have enough time to evade it?

It could have been very light a night before due to an asteroid field being lit by the start, whereas today the same asteroid field might have been in the shadow caused by another stellar object, e.g. eclipse. If this is the case then I'd say it was your piloting error, which might be also called as "a controlled flight into an asteroid".

 

[Halo Moon]

which might be also called as "a controlled flight into an asteroid".

Made me giggle/

 

[Gizardpuke]

So are you saying that you were flying in a certain direction without any visual references, i.e. you did not know what is ahead of you and still did not perform any actions besides turning on the lights? And after turning on the lights you have seen an asteroid right in front of you and did not have enough time to evade it?

It could have been very light a night before due to an asteroid field being lit by the start, whereas today the same asteroid field might have been in the shadow caused by another stellar object, e.g. eclipse. If this is the case then I'd say it was your piloting error, which might be also called as "a controlled flight into an asteroid".

your right, it "could" have been. but it wasn't. the rings are around the brown dwarf star itself.
and as i said to the previous poster, prior to the 1.1 patch, those extractions sites (and asteroid rings) were always very very well light, and not dark at all. im not sure if that was right, but thats what it was. avoiding asteroids in those sites was very easy.

i'll say it again, prior to the 1.1 patch, those extraction sites (and asteroid rings) were perfectly, and very well light. in combat, it was always very easy to avoid asteroids.
they were never dark. never. not sure how many times i have to say this. a fair few it seems. its easy to check out. just roll back the patch. then you'll see it. you might think thats a little extreme. but hey, so was this change to this particular environment.

remember, its the brown dwarf star, with the asteroid rings, with the extractions sites that are about 5LS away from Fan Horizon.
if FD cannot investigate these issues, with specific information, whats the point.

 

[Aleksej]

your right, it "could" have been. but it wasn't. the rings are around the brown dwarf star itself.
and as i said to the previous poster, prior to the 1.1 patch, those extractions sites (and asteroid rings) were always very very well light, and not dark at all. im not sure if that was right, but thats what it was. avoiding asteroids in those sites was very easy.

i'll say it again, prior to the 1.1 patch, those extraction sites (and asteroid rings) were perfectly, and very well light. in combat, it was always very easy to avoid asteroids.
they were never dark. never. not sure how many times i have to say this. a fair few it seems. its easy to check out. just roll back the patch. then you'll see it. you might think thats a little extreme. but hey, so was this change to this particular environment.

remember, its the brown dwarf star, with the asteroid rings, with the extractions sites that are about 5LS away from Fan Horizon.
if FD cannot investigate these issues, with specific information, whats the point.

Have you tried modifying graphics settings to see whether something affects lighting?

 

[Gizardpuke]

Have you tried modifying graphics settings to see whether something affects lighting?

what part of the comment "those extractions sites (and asteroid rings) were always very very well light, and not dark at all" are you finding confusing?
so why should this have been a consideration?

 

[Mohrgan]

I read in another thread that when the collision fix is set, and implemented, players that lost ships to that issue will get insurance refunds. I don't see how flying into an asteroid would be covered by fixes to collision damage. You would have exploded anyway.

 

[Gizardpuke]

I read in another thread that when the collision fix is set, and implemented, players that lost ships to that issue will get insurance refunds. I don't see how flying into an asteroid would be covered by fixes to collision damage. You would have exploded anyway.

yeah in the 1.1.0.2 i think? anyway...
so the extreme change to the environment is fine. i guess thats what im hearing.
and given no one is even going to consider investigating... i guess there's not much left to say.

 

[Negative Entropy]

what part of the comment "those extractions sites (and asteroid rings) were always very very well light, and not dark at all" are you finding confusing?
so why should this have been a consideration?

That comment is understandable (after fixing the stupid text color), but still totally false.

Extraction sites have always had different levels of light. Frequently the part of the rings of a gas giant that lie it it's shadow are too dark to navigate safely at max speed.


Re OP's query:
Devs said that they postponed insurance refunds till tomorrow due to issues (hopefully resolvable issues)
They also said people without insurance cover were more of a problem as there is no way to refund them automatically.
I guess lost cargo will also be difficult.

 

[dbcher]

Don't hold your breath on insurance refunds... I have been waiting months for refunds due to various issues (Luxuries traders taking cargo but not giving your money back, planetary rings not showing up correctly in game thus causing crashes ... ie you fly straight into them but the planet does not show any rings so a complete surprise as to how you actually died.... space stations suddenly killing you while you are docked... and more).

This game has a lot of issues still yet none of my tickets have even been looked at yet, and I have no hope for anything being done on Fronteirs end regarding fixes and reimbursement of credits lost.
Now that 1.1 has come out and caused even more issues I am really wondering if it is worth my time to support a company that ignores their users

*Frustrated

 

[Gizardpuke]

That comment is understandable (after fixing the stupid text color), but still totally false.

Extraction sites have always had different levels of light. Frequently the part of the rings of a gas giant that lie it it's shadow are too dark to navigate safely at max speed.


Re OP's query:
Devs said that they postponed insurance refunds till tomorrow due to issues (hopefully resolvable issues)
They also said people without insurance cover were more of a problem as there is no way to refund them automatically.
I guess lost cargo will also be difficult.

i understand, but these rings were around a brown dwarf star. not a planet. have a look at the system.
problem i had, was it was all perfectly light. patch comes in, and now its complete darkness. im cruising along trying to find anything, and slammed into an asteroid.

am a bit concerned that this sort of thing makes it past regression testing.

 

[Mesolithic]

The system still revolves whilst you are away. I have noticed station distances changing over real time days of game play.

Are you saying that within the same session, it went from light in SC to dark when you exited?

Meso

 

[Gizardpuke]

in the asteroid rings around the brown dwarf star in beta sculptoris, the extraction sites were ALWAYS perfectly well light. had been that way for at least a month.
then since the 1.1 patch, it changed to total darkness.

its not a session thing, its not a PC video settings thing. its a change in the 1.1 patch.
it really is that simple. i cannot explain it any other way. yet apparently, im either mistaken, or trying to con something...

again, for effect... those asteroid rings near fan horizons, were ALWAYS extremely well illuminated. ALWAYS. there was no dark periods based on eclipsing. and my video settings have not changed.
i'll check it again.... and if im wrong, happy to admit. but i've been around that area for about a month, so if that sort of thing were present, i'd have witnessed it. but it never happened that way.

 

[Mohrgan]

Your point is, that because you never saw it dark before, you're entitled to an insurance refund? Geesh. What if it was your first time hitting that site, and you crashed, would you still feel entitled to a refund? Maybe the lighting was fixed to correctly reflect the amount of light a Brown Dwarf would give off. They're called brown for a reason.

 

[Gizardpuke]

Your point is, that because you never saw it dark before, you're entitled to an insurance refund? Geesh. What if it was your first time hitting that site, and you crashed, would you still feel entitled to a refund? Maybe the lighting was fixed to correctly reflect the amount of light a Brown Dwarf would give off. They're called brown for a reason.

no thats not my point. but if thats what your feeble brain can come up with, then sure... i guess thats it. because clearly your not capable of seeing what my point is.

 

[Mohrgan]

no thats not my point. but if thats what your feeble brain can come up with, then sure... i guess thats it. because clearly your not capable of seeing what my point is.

Go ahead, start with insults. Conditions change, you have to adapt. Try, politely, to point out what I am missing.

 

[Goilveig]

It was probably a bug before, actually.

Brown dwarf stars are often very faint. Many of the T-type dwarf stars at 1 AU (distance between Earth and our sun, or ~500 ls) would give off less light than our full moon.