Installation Issues

Freddievol · Jun 14, 2014

Hi everyone I'm new to this forum. Strange thing happened I bought Elite Dangerous Premium Beta yesterday. Order status complete, installed client but I can't get past the log in stage. I'm using the correct email address & password but it keeps saying I am missing required field. Also they never sent me the Verification code for the game I looked everywhere, please help
Thanks.

Yaffle · Jun 14, 2014

Hello there Freddievol

The verification code should come in an e-mail to the address you used in store. Have a look in your spam filter for it. If not, uninstall the whole shebang and try again.

If the problem persists, I'd contact support@zaonce.net for help.

Freddievol · Jun 14, 2014

Thanks the for the quick reply, tried everything you said. Uninstalled the client and reinstalled it many times but didn't work it still won't except my email & password and the Verification code is not in my spam folder. I have emailed support, besides that I'm really lost on what to do.

Moonrat · Jun 14, 2014

Lost in Space

Freddievol said:
Hi everyone I'm new to this forum. Strange thing happened I bought Elite Dangerous Premium Beta yesterday. Order status complete, installed client but I can't get past the log in stage.

I purchased Premium Beta 2 weeks ago and have received diddly squat... my order status simply shows as "Processing..." ??

Is this normal?

Vikinger · Jun 15, 2014

You need the verification code at first. Are you sure the transaction went through? Check your bank account and se if they have whitdrawn the amount.

Iam not sure how Frontier handle transactions and new accounts , maybe you have to wait for a work day untill you get a verification code, if its handled physical.

ketchupwfries · Jun 15, 2014

Freddievol said:
Hi everyone I'm new to this forum. Strange thing happened I bought Elite Dangerous Premium Beta yesterday. Order status complete, installed client but I can't get past the log in stage. I'm using the correct email address & password but it keeps saying I am missing required field. Also they never sent me the Verification code for the game I looked everywhere, please help
Thanks.

I'm having the same exact problem. Purchased yesterday, installed the downloader this morning, and cannot get past the login window. My credentials are correct but I keep receiving the error "Missing Required Field". Only username and password fields are on this screen so I can't imagine what I would be missing.

EDIT: Looks like it might be the verification code since I received nothing in email except for the purchase confirmation message.

ketchupwfries · Jun 16, 2014

Looks like verification code isn't it. Downloading the launcher on a separate workstation works just fine and I see a message saying my code was delivered. At my home workstation, I simply can't get past the login stage without receiving the same error posted by OP.

OP: I PMed you. Hoping to figure this out while waiting for progress on my support ticket.

Stoo · Jun 16, 2014

Moonrat said:
I purchased Premium Beta 2 weeks ago and have received diddly squat... my order status simply shows as "Processing..." ?? Is this normal?

No, that's not normal. Contact support on the store asap.

Freddievol · Jun 20, 2014

Hi its Freddie I'm now able to get past the log in stage and enter my verification code, but I still can't install the beta. On the clients log in screen there was only a option to purchase the game, I was told by support to send them the clients log. But there is none in the client's install folder. Not sure what to do.

Vikinger · Jun 20, 2014

Hi.
Are you able to login whit your email and password?

If you can do that. on next screen you will se your email in the upper right corner. Click that and check for updates.

Freddievol · Jun 20, 2014

Hi,
thanks for quick reply. Yes I can login with my email and password, but when I click check for updates nothing happens.

Vikinger · Jun 20, 2014

Oki check version number at the right bottom.
If it says 0.2.981.0 then you have the latest installed. Also if you click on your email (Top right) and check for updates a small window will pop up and tell you if you have the latest build.
Another thing you can try is to click on that Log out Machine and try again.

Btw do you have the "Play" button in right bottom corner?

If nothing of the things work I can only suggest you uninstall the game and download it again from your account page.

https://store.zaonce.net/customer/account/login/

And then under
My Downloadable Products

You will find the game to dl.

Good luck and hope you sort it out

Vikinger · Jun 20, 2014

And also to notice.
This game creates a bunch of folders so it can be hard to find where the client.log is stored.

But correct path would be:

user/AppData/Local/Frontier_Developments/Logs

Notice that there is 2 different Frontier developments folder under
user/appdata/local/,,,

So just check them until you find the correct one.

And also you must have so your computer can show hidden files and folders.
Or els you wont se that "AppData" folder.

To change it go to controlpanel and select folderoptions.
Open Folder Options, select the tab "View", then select (dot) Show hidden files, folders, and drives, and click on OK

Vikinger · Jun 20, 2014

Dang I have to ask you about this as well LoL

Did you buy the Premium Beta or just the Beta?

/edit. just read your first post again and you said you bought the premium Beta

Well hope you sort it out mate.

Freddievol · Jun 20, 2014

Hi thanks for the advice, but I tried all that. Nothing seems to work, the "Play" button in the right bottom corner is not even there and I'm on the latest build 0.2.981.0 of the game. Also when I click on check for updates no pop up appears that supposed to tell me I'm on the latest build.

Vikinger · Jun 20, 2014

Freddievol said:
Hi thanks for the advice, but I tried all that. Nothing seems to work, the "Play" button in the right bottom corner is not even there and I'm on the latest build 0.2.981.0 of the game. Also when I click on check for updates no pop up appears that supposed to tell me I'm on the latest build.

Have you tried to reinstall it as well?

And did you find that client.log?

its weird and I think only the customer support could help you of you have tried all this things now.

It seams that somehow the client don't reccon that you have a valid account or that its not activated.

Vikinger · Jun 20, 2014

I found this from another thread.
Check it out and se if that helps.

Navigate to your User\AppData\Local\Frontier_Developments\Products directory

Rename 'FORC-FDEV-D-1000'

To: 'FORC-FDEV-D-1001'

They are creating a separate "product" for the production (i.e. currently beta) version, internally called "FORC-FDEV-1001", while "FORC-FDEV-1000" was the alpha which got rebranded as premium beta 1. so now if you are a beta backer, the launcher detects that you haven't got the product (1001) and prompts to install it. the product's installer then detects the previous installation (as 1000) and uninstalls it.

Freddievol · Jun 20, 2014

Uninstalled client and reinstalled many times and clients log is not in any folder. I sent in a support ticket and asked to attach the clients log file to the ticket and send it to them. You can see my issue haha.

Vikinger · Jun 20, 2014

Freddievol said:
Uninstalled client and reinstalled many times and clients log is not in any folder. I sent in a support ticket and asked to attach the clients log file to the ticket and send it to them. You can see my issue haha.

Hehehe yeah its weird.
Well I hope the support can help you as iam out of ideas now.

Just hang on there and soon you will be in the game

Sometimes games can really test a mans patience.

Freddievol · Jun 20, 2014

Thanks but I don't have those folders on my computer, only the Frontier/EDLaunch folders that are installed with the Client in
Program files (x86).