Is it the end for my laptop

So I purchased (at no small expense) a gaming laptop 3 and a half years ago. It’s an Alienware 17 and I bought it for ED but just recently I’m running in to major issues. First and foremost is the game constantly crashing, it can happen at anytime and basically the screen just freezes. I can hear the game playing in the background but I’ve got no interaction. I’ve done my due diligence and according to Alienware all my drivers are up to date, I’ve had the laptop tuned and cleaned by a professional and still ED is virtually unplayable.

Has anyone come across this problem or is it just the end of the road for my lappy as far as ED?
 
When you say cleaned, do you mean physically cleaned?

Every so often you should be blowing air into the exhaust vents to dislodge any dust that has built up on the heat sinks and force it back out through the intakes.

Have you checked temperatures?
 

dayrth

Volunteer Moderator
@OP How hot is it running. Sounds like a graphics card issue and I have had similar caused by overheating. Though that was a desktop not a laptop.

Dam. Ninjad by Morbad :)
 
I’ve not looked at temps. The issue can be almost instantaneous, the opening few minutes of play, or 20/30 minutes in there’s no rhyme or reason. It was a hardware cleanup not a physical one, though I do dust down on a regular basis il give it a blow out. Thanks
 
There is actually a game bug that causes that to happen but I don't think that's the problem
Firstly there are at least 2 things that can cause you grief on a laptop.
The main one is that windows is self destructive on laptops unless you are aware of how things work.
Meaning if you use sleep and/or hibernate, this has never ever been working as intended and will lead to minor disk problems, usually seen as incorrectly allocated free space and if it is not repaired on a regular basis will cascade. the result being many things that are being written to disk will actually vanish or get lost.
You have to force a diskcheck to get windows to discover this as it is very unlikely to catch it on its own unless windows actually crashes, even then it may not see the actual error.
That said, rather than cleaning up windows which is good to do anyway if done by someone that actually knows what they are doing, a better solution is to do a windows repair from the installation dvd, if you can't do that then a re-install should do fine.
If you still have the issues after doing these, another possibility is that some contacts have become oxidized which is very likely after 2 years of use.
This is reasonably simple to fix by removing the ram and cleaning the contacts with a new pencil eraser. there are many ways, but this works quite well and is cheap and fast. In doing this you will see very clearly that the contacts become very bright and shiney once again.
It is unlikely that there are any other cards or devices in your laptop that have removable parts like the ram is, but if there are, for example mram or variations, then they also may require cleaning.
Hopefully this helps.
 
First off, I'm on a desktop and get random crashes sporadically as well. More since the recent patches. I think it may just be cost of doing business in ED. It's not the most stable game I've ever played.

Having said that, you should never game on a laptop unless it's spider solitaire or similar. With any computer component, what will kill it is heat over time. Laptops by necessity have ever component jammed in on each other as well as poor ventilation. Games that you play for long periods at a time and have high graphics demands (like ED) are building up quite a bit of heat during that time. If you'd asked me about this 3 1/2 years ago and I was a betting man, I'd have put money on it that your graphics card would be well and truly cactus by now. I would suggest retiring your laptop from gaming abuse and investing in a desktop for ED. Save what's left of your laptop's senior years for just doing laptoppy things. No way of knowing though if it's your laptop causing the problems due to my first point, but your graphics card is surely not long for this world by now.

If you are too stuck in your ways (like I am most of the time) or too poor, I suggest instead that you purchase a laptop cooler to rest your laptop on while you play. It will help with both stability and longevity of your hardware. Link to some newfangled modern ones below.

 
Plenty of laptops won't have undue reliability issues from being heavily loaded, even cyclically.

I don't think I've had any laptops fail on me other than from being physically destroyed, other than one unfortunate Lenovo with switchable graphics where the optimus switch stopped working inexplicably. I've even had several gaming laptops that were heavily overclocked and still work fine many years later, including a Gateway from 2007 with a 7900GS which handled a 30% GPU OC for tens of thousands of hours with no issue, and a cheap Acer with a 5750M that I mined bitcoin on for two years straight with a 20% GPU and 30% VRAM OC.

There have been some defective mobile GPUs from shortly after RoHS became standard, and some models are insufficently cooled, but the former problem was short lived and avoiding the latter is as simple as avoiding a few of the worst designs.
 
I have stated many times that Laptops are for portable use, - Desktops are for home or office -
The problem with laptops is what you have stated - Mostly they cannot be upgraded - most of the components are soldered in place - You cannot upgrade video or the hard drive or the CPU or ???, without a major overhaul - Then you have to consider a power supply upgrade to run the improved devices you installed, -
Also, these items have to be able to fit inside the Lappy case, which is another expense since those items are usually much higher priced than desktop components due to being able to fit in each type of Lappy -
I would suggest getting a "barebones" midi tower desktop for ease of upgrades which can be upgraded indefinitely - keep your Lappy for on the road.
 
Gaming laptops are for gaming... They run hot though. First check why your laptop crashes.
  • Is it a game crash or a full PC freeze ?
  • Does your laptop crashes with other games ?
  • Check if you have memory dumps from BSOD
  • Check windows system logs to hunt for problems.
  • Check your temps while running games
  • Check your stability under stress (benchmarks)
  • Do you OC your laptop ?
If your PC is 3 years old and ran Ok till then you might check for software issues (faulty updates, drivers etc) otherwise you must check your hardware:
  • faulty ram
  • faulty GPU (I have to flash mine to run a bit slower)
  • faulty power supply
3 years might be too late for a warranty return but check that also anyway. Mine was extended to 3 years.
Good luck
 
The laptop is working. Why would you do that?
The laptop isn't work though.

I agree in the sense this is a step in troubleshooting. Nobody here is likely to give the definitive answer as to what is wrong. So in any troubleshooting scenario, you change something and tested the result.

My opinion is you have a laptop which cannot, as pointed out above, be changed in anyway in terms of hardware. If it isn't hardware at fault (and if it is, everything is on the one system board so you'd be pretty much changing out all of it), then it is likely software. There could be a myriad of things wrong with Windows (malware, drivers, registry, disk corruption), and whilst a reformat and reinstall is a little like taking a sledgehammer to crack a nut, it still would prove, if it didn't help, that it wasn't software.
 
Every "gaming" laptop I've owned personally or bought for work (which is a lot of laptops over the years) has been specced as near as equal as possible to the workstations\desktops that we use- not one has failed or overheated or anything else.
All get ram and drive updates at some point, some have had the cpu's upgraded,some have had graphics cards updated - and a few have had egpu's as well.
They are just portable versions of the workstations and get treated just the same (cost is higher on them of course - but, you get what you pay for).
Personally I tend to go with MSI, but the work kit is mainly Dell \Alienware (as we get very large discounts from Dell). However, cost is never really a deciding factor (not a boast - just how it is) so I suspect that has more to do with it - a lot of what are sold as "gaming" laptops .... really aren't.
Somewhat related - I'm quite Interested in the newer radeon pro wx cards as (in desktop at least) these can switch from workstation to "gaming" drivers - rather handy as we have folks working sometimes in Solidworks\Autocad and sometimes in Unity, Unreal engine etc, so ability to switch could prove usefull. I should have a batch of these in the next week or so, so will be interested to see how they hold up.
 
So I purchased (at no small expense) a gaming laptop 3 and a half years ago. It’s an Alienware 17 and I bought it for ED but just recently I’m running in to major issues. First and foremost is the game constantly crashing, it can happen at anytime and basically the screen just freezes. I can hear the game playing in the background but I’ve got no interaction. I’ve done my due diligence and according to Alienware all my drivers are up to date, I’ve had the laptop tuned and cleaned by a professional and still ED is virtually unplayable.

Has anyone come across this problem or is it just the end of the road for my lappy as far as ED?
sound like the igpu is overheating. dial back graphics. make sure dust free and if needed replace all thermal paste on cpu as well. 3.5 yrs is a long time to be using the same thermal paste. it will dry out and become hard. when this happens, heat transference is not optimum and will hold heat.
 
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