It's been a week since I paid for them...

[CapnSnuggie]

I've raised a 'Store & Sales Customer Support' Ticket.
I've raised a 'Dedicated Elite: Dangerous Game Support' Ticket.
I've posted in Elite: Dangerous Gamma Forums.
I've replied to posts in Elite: Dangerous General Forums (And found people with the same issue).

I know I only paid less than 5 bucks... (Substantially less than the Premium Beta, Keychain and T-Shirts I have purchased previously without incident)

But can I have any acknowledgement or response to when my In-Game Paint Jobs are going to become available?

Spoiler

And I have read the other forum replies. Stating that people have experienced them showing up anywhere from within moments to with a few hours. I've let this go for 6 days, and it will be a week tomorrow that they haven't shown.

I have also checked, I am looking in the Outfitting Livery-tab for my paint skins, and there are no '+'s available.

I have checked both my Eagle and my Cobra, and none of the paint skins are available.

I have checked at *EVERY STATION I HAVE COME ACROSS* with outfitters, and I can say, that in 30+ DIFFERENT stations, I do not see the products I purchased.

I am also concerned. this is part of a 'Black Friday' deal, and I can understand if there were some delay in getting the items due to a larger-than-average amount of orders. But we are so close to launch, and if the store and in-game purchased items don't work under these conditions, I am very afraid of what's going to happen During and After Launch.

Plus the fact there has been no response at all to an issue involving Money / Paid for Services / Credit Card Transactions has me concerned for future customers as well.

Thanks for reading, and I apologize for the repeat posts.

Any information on related issues and how they were resolved would be greatly appreciated.

 

[CapnSnuggie]

Received an update via the ticket I submitted via 'Customer Support' system:

"Due to the high volume of tickets we are receiving at this time, it is taking longer than usual to get back to you. Don't worry, we will get to your ticket in due course.
In the meantime we ask that you bear with us while we get to your ticket. Please do not create any additional tickets for the same issue as this will increase the amount of time it will take us to get to you."

So an acknowledgement is good, even though it's only a holding eMail, at least it's understandable in the big rush to go live. Just worried about the fact that this is a 'Purchase' that's taken a week to acknowledge. And we're a week away from Launch.