As a few people have mentioned, they have a support ticket system.
I operate one for the company I work for (customer experience manager) and although we have far less tickets logged per day than this (may 20%) using a system helps to manage the flow of tickets (as long as it is setup correctly).
For example, I wouldn't hesitate to say many of those are duplicate issues and therefore a support system groups these into one by which a technician can respond once and it sends the reply to all who have been affected.
Taking this into account you could comfortably say that at least 20 issues may have been encountered and experienced by the users, which reduces the number of unique tickets considerably.
Although they could keep users up to speed much better than they have, I would let the developers do their job and ultimately see whether the bugs get fixed, as regardless to the number of tickets, its more the resolutions we seek.
