monorail not letting guests board

guests are lining up, queue is full, ride ops is there, enough time to board is set but nothing happens...
when are you finally gonna come out of this vacum of zero information on whats next and start fixing the game?
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I've had the same issue caused by mechanics going into the ride, getting stuck at the exit and going back into the ride.

The game is still a complete mess when it comes to staff / ride management. I can't believe that they aren't aware of these issues, they have to be.

It just seems they prefer to keep pushing shiny new features rather than fixing key functionality which makes the game unplayable.
 
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