Hardware & Technical MSI GTX 1070 ti - RMA

Jakester13

Jakester13
So it looks like I will have to RMA my new MSI 1070 Ti

Symptoms: The screens go black, then the Windows 3d driver crash/recovery alert appears. After this the 1070 isn't "detectable" until I do a full restart.

So I followed the 1st advice from the retailer, removed all my Nvidia installations and re-installed from a fresh download.

Nevertheless the problem has recurred several times today, resulting in RMA shenanigans.

Anyone able to suggest any further tests before I send it back?

o7
 

MickyG1982

M
You on windows 10?

From what I've experienced hybrid shutdown/hibernate doesn't play nice with nvidia drivers at least with my 960.

My symptoms were that the card would work perfectly on a full restart but if the pc went into hibernate / hybrid shutdown (it's the instant on function for windows 10) the driver would crash within 5-15 mins of starting any game. Black screen, driver crash recovery etc right up until I restarted the pc again. Then, of course it would work properly until the pc went to sleep etc etc.

Long story short, preventing the pc from hibernating and going into hybrid shutdown cured the issue for me. I haven't had any 3d driver crashes since.

Worth a try at least.
 

Zenith

Zenith
I've got one of these same graphic cards (the GAMER version) and I suffered incidental issues under heavy load until I upgraded my PSU from 550W to 750W.

The questions I would asking are these:
What is your PSU, and how much power does it provide over the 12V rail?
Are you using the correct socket cables directly from the PSU, or are you using an adaptor to connect the power to your GFX card?

MickyG1982 suggested that you might be having problems with the hibernate function in Windows 10. You can disable it following the instruction on this page...
https://www.tenforums.com/tutorials/2859-enable-disable-hibernate-windows-10-a.html
 

MickyG1982

M
Jakester13 said:
Thanks both, but neither case fits my scenario (Win7 / huge PSU)

Ho hum... RMA today!
Click to expand...

While I haven't used my 960 on Windows 7 it does use hibernate, might still be worth a try if the card works correctly on a clean startup but crashes if it's simply woken up from hibernation.
 

Jakester13

Jakester13
Yep I can assure you there's no hibernation going on!

On, set for max performance,

or off... shut down.

And I'd have had the same issue with my GTX 970s that got replaced if this were the case.

Funnily enough, so far today, it's behaved itself, which really demotivates me to remove, pack and post it off....
 

Jakester13

Jakester13
Necronaught said:
Clean it, re-seat it and make sure the PSU is not failing. Can you hear coil wine coming out of the back of the PSU? Try different drivers and uninstall your current drivers with Display Driver Uninstaller http://www.guru3d.com/files-details/display-driver-uninstaller-download.html remember to do this in safe mode.

Driver [FONT=&]391.35 [/FONT]is recommended. http://www.guru3d.com/files-details/geforce-391-35-whql-driver-download.html
Click to expand...

Cheers. I did all the above... and the black screens of semi-deathTM became even more frequent.

Strangely I was running some stress-tests (a.k.a. playing Far Cry 5 during office hours), and the performance was good. Then I had the BSSD occur right in the middle of an outpost liberation attack... and the game just carried on fine.

Anyhooo... I have now RMA'd the card, back (temporarily) to my 2 970s, and it's totally stable, so it was definitely the 1070 wot was at fault. :D Let's hope Scan find that to be the case also!

Meanwhile it's Friday! Yay! Gonna drink beer and shift rares in the CG tonight. See you in the black!

o7

UPDATE: Tested and fault(s) found by Scan. Awaiting replacement. Cheers for comments, insight and entertainment, all! :D
 
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