My game is crashing

[Orque41]

For a few days I can no longer play what I like very much. I installed the latest update, it was going great and a few days later I started the game, it was still fine and a few minutes later it suddenly stopped. I thought it was the paths, buildings or animals or fence but no. I tried again yesterday but still not. I am desperate.

1. I ain't no mods

2. I checked all the files

3 I have no update .

What should I do, can someone help me?

 

[Eltanin Casciani]

Hey there! Could you please submit a ticket with support about this? You can do so here: https://issues.frontierstore.net/

 

[Eltanin Casciani]

Also, so we can look into this more, could you please submit a ticket to customer support too and include your Steam ID? Cheers! https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket

 

[Fabian]

I don't know if that's going to be any help, but I recently had the issue where Planet Zoo would immediately crash whenever I tried to load any zoo file (also without mods, after file verification and without impending updates). I simply restarted my entire computer, and afterwards it worked fine again. I had the same thing some months ago, where again just restarting the computer turned out to solve the problem. Maybe it's as easy as that for you too?

 

[GRAMPERS62]

I've noticed that some recent updates have caused issues with ROG services not getting permissions in windows and causing game crashes and failure to start at all. So be sure Nvidia and windows are fully up to date first then perhaps check event viewer for errors and warnings after the crash. Event viewer can be found in windows administrative tools and can help identify faulting programs and hardware.

 

[Orque41]

I don't know if that's going to be any help, but I recently had the issue where Planet Zoo would immediately crash whenever I tried to load any zoo file (also without mods, after file verification and without impending updates). I simply restarted my entire computer, and afterwards it worked fine again. I had the same thing some months ago, where again just restarting the computer turned out to solve the problem. Maybe it's as easy as that for you too?

I had forgotten that it was necessary from time to time to restart the computer. Thanks to you, it works again, so thank you very much for your help.