Need help with the EGS

Yngi

Y
In a nutshell, the situation is this, I received a free version of the Elite Horizons during the distribution in the EGS, now I purchased the Odyssey in the same store, but this version of the game was not added to the launcher.
Tell me what to do?
thanks in advance.
 

Yngi

Y
Perhaps such a question has already been raised here, but unfortunately I did not find it, and I will be grateful if you give a link to a similar forum thread with a solved problem.
 

Yngi

Y
yes, I already wrote to them.
I thought that someone might have met the same problem on the forum, it would be much faster than waiting for a response from them))
 

Bravo17

B
Have you allowed time for the game to download? Open the Epic launcher and see if thee are any pending downloads.

Check for a folder "Products/elite-dangerous-odyssey-64" in your install folder
 

Yngi

Y
Bravo17 said:
Have you allowed time for the game to download? Open the Epic launcher and see if thee are any pending downloads.

Check for a folder "Products/elite-dangerous-odyssey-64" in your install folder
Click to expand...
the add-on was downloaded and I found it in the root folder of the game.
as I suspect, the add-on just didn't bind to the frontier account
and support is still silent
 

Yngi

Y
And it is no longer possible to make a refund, because the EGS considers that I spent more than 2 hours in the game (dlc)
 

Codger

Codger
Such a shame. I read so many posts from people having problems with Epic or Steam installs. I'm glad I purchased direct from Frontier.

Sorry I can't help you, Yngi. You'll have to wait for support to figure it out for you.
 

Yngi

Y
Bravo17 said:
It sounds like an EGS problem, I would try contacting their support as well.
Click to expand...
Rather, it is a Frontier synchronization problem. EGS and Steam only distribute the product

P.S.
Hmm, I still had a similar problem, but only in Steam, but then I solved it by decoupling and linking an account, and for the EGS Frontier they did not make such a button
 

Yngi

Y
In general, people, if someone has the same problem (buying an add-on for the Elite in Steam or EGS), I solved it like this,
wrote in support of the frontier so that they would untie and tie up the Frontier account from other stores again, then manually tied them up, then entered the frontier account through the store you need (all this on the Frontier website), then left it again and just clicked on account frontier

P.S.
I don't know how much exactly Google translated, I hope you understand
 
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