So how would you advise they jump to the conclusion of an iterative process? I'm thinking of a number between 100 and 0, work out where it is and I just give higher or lower values. So you go 50, I say lower -> you go 25, I say higher -> You say 37 I say lower etc till you arrive at 28.
What you are asking is Frontier to do the first step or two then immediately arrive at the conclusion 28.
Make fix
Test fix as much as possible in house. Try to ensure it won't cause more issues than it resolves.
Rollout fix
Gather data
Go back to step 1
It's impossible to do quickly given the nature. Lots of the networking issues are hardware related. I suffered greatly at the hands of a student router where I had no access to the settings. Getting my own router now I have a job and such It increased from maybe 1-2 people best case at CG's to 10-15 on average! As a relatively active fuel rat I can confirm things have changed massively in the past 3 months making the game a ton more stable. No more do you crash out to menu when hyperspacing in a wing. I could go on.
One key thing to remember is whilst FDev have an array of hardware to test fixes and patches they do not have anything that can accurately simulate users with hundreds of thousands of different networking hardware and settings configurations talking to literally anybody in the world like Australia etc.
The standard port forwarding and UPNP advice applies. Make sure it's not your end. Submit the data to help FDev and watch it improve. It isn't an instant fix.
[video=youtube;EvJPyjmfdz0]https://www.youtube.com/watch?v=EvJPyjmfdz0[/video]
From the Devs themselves, I understand bits (I'm an engineer not an network specialist) but that doesn't even talk about what I was on about with routers, adapters and settings and stuff but you can see the complexity just by watching 10 minutes in. The standard bug may be 3 or 4 lines of code that are bad in the 3 million lines of your game. This right here is like having millions of different games each with their own very different potential issues.