Oculus 2.4 Update Issues?

evanevery

evanevery
Anyone else having issues with Oculus Update? It gets to 97% and then crashes out telling me my AV is causing an issue. I have checked/disabled Kaspersky, Windows Defender, and the Firewall. Still no luck.

Anyone actually get the Oculus 2.4 update to run successfully? I don't want to keep beating my head against the wall if its not just me...

(My other installation on a non-VR box went just fine and I can log in without issue...)
 

evanevery

evanevery
My ED installation is directly via Oculus Home. This is not a Steam install which has been "Ocularized". (Just so folks have this info...)

I will post any useful info in real time as I get it from chat via Oculus...
 

evanevery

evanevery
Oculus Support via chat just told me:

"I understand that this may be an emerging issue. At this point, I would like for you to try reinstalling Elite Dangerous."

Oh boy!
 

Skybird

Skybird
I only use through Steam, because when I launch through Oculus home, I seem to lose around 20% frame rate compared to Steam. So using it tonight through Steam, perfect, no problems.
 

sneakygloworm

S
Skybird said:
I only use through Steam, because when I launch through Oculus home, I seem to lose around 20% frame rate compared to Steam. So using it tonight through Steam, perfect, no problems.
Click to expand...

That's interesting! I've always launched from oculus home. Gonna give steam a go (when it's finished in about 45 minutes :S) and see if it makes a nice difference....
 

MAUXUS

MAUXUS
Had the same problem. Solved it by first uninstalling 2.3 from within the oculus app (not control panel), then restarting oculus app. After restarting oculus, check your library, I think, and it will give you the option to install ED 2.4 (rather than updating it). It's possible that the update fails because its unable to update some ED files. Removing the game completely and reinstalling (2.4) fixed it for me. It did not affect my key bindings.
 

evanevery

evanevery
Oculus Support seems to confirm they are having an "Emerging Issue". Based on feedback in this thread it MAY be specific to installation done natively via Oculus Home (and perhaps not Steam). It would probably be good if we tried to track that...

Anyway, Oculus Support is very accesible via their chat tool found on the following page: https://tickets.oculus.com/hc/en-us/requests/new

If you are having the "97% Oculus Update failure issue" please try the above link and so they can gather the details (they already have my logs).

They asked me to reinstall the game but I'm not sure I want to do that (just yet). If this is more than an isolated problem I'ld rather not fuss with having to re-establish all my customizations... The more folks who report this problem, the more likely we will get a proper solution in short order.

I have worked to make sure my AntiVirus (Kaspersky), Windows Defender, and Windows Firewall are all turned off. Didn't make any difference. Still fails at exactly 97%.

Sometimes I get an Oculus Message that my AntiVirus is preventing the update (see above) and sometimes it just basically says to contact Oculus Support (with no mention of any AV issue)...

MAUXUS said:
Had the same problem. Solved it by first uninstalling 2.3 from within the oculus app (not control panel), then restarting oculus app. After restarting oculus, check your library, I think, and it will give you the option to install ED 2.4 (rather than updating it). It's possible that the update fails because its unable to update some ED files. Removing the game completely and reinstalling (2.4) fixed it for me. It did not affect my key bindings.
Click to expand...

Where in the Oculus Home is the uninstall option? I tried right clicking on the ED App but see nothing...
 

Sidey

Sidey
Im also having this problem. Glad to see i'm not alone. Will send them a ticket.

EDIT: Can confirm that uninstalling and then reinstalling works well.
 
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MAUXUS

MAUXUS
evanevery said:
Where in the Oculus Home is the uninstall option? I tried right clicking on the ED App but see nothing...
Click to expand...

lnYZkrk.jpg
 

Stocky

S
Same problem here, 97%. Turned Defender off, still the same.

Not going to re-install. Hoping they fix it on Oculus first.
 

Blaze Stark

Blaze Stark
Just delete via menu, dont delete the staging folder. It took almost the whole download (from the update) from there and it worked for me.
 
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