I believe there are some different events occuring. One which is basically the "normal" being too close to a star, giving you the ability to maneuver and FSD away. It's harder than usual, but possible. It's basically what I tried (and I was able to do before), but in this situation I was unable to turn the ship in any direction. I didn't try FA off, as someone suggested.
What happened here seemed very different from that. Here, first what support stated, then my experience:
Me: "[...] Also, is there actually any way to regularly escape the jet cone? In this situation, my ship was turned 180° towards the white star after reconnect and for the minute until disconnect I was totally unable to navigate towards an escape vector or high wake target."
Support: "[...] Regarding your other query, usually when you're trapped in these situations it means your ship will be destroyed, there are small chances to escape but it's meant to be a risk vs reward type thing. I hope that makes sense."
Now to what I've experienced: First, I wasn't very close to the star, I was at the very end of the jet cone (where it becomes dark and cloudy). I supercharged completely and was just on my way out of the cone when FSD failed (which was 100% when I arrived in the system). The computer immediately stated "Alarm, multiple systems failure!", which also never happened before I think.
On my first try to escape, I had the star directly behind me, and it was like I've fallen into a rolling river. I tried to FSD boost, and the escape vector only circled at the rim of the small nav radar. When I was suddenly disconnected (at about 48% hull) and I reconnected, I was turned 180°, looking directly into the sun. Again, I tried to FSD out, same result, boosting didn't help at all. I tried to high wake, but also couldn't align. Again, got disconnected at about 48%. Retried like 5 times, no chance. Apart from the repeated disconnection "bug" (FDEV says they had no other complaints about this), the rest of the situation seems like a random incidence introduced to make supercharging more risky, and it felt quite different to the normal FSD fail when coming too close.
Edit: Wording
The fact that random failures started appearing after you dropped into the cone is normal.
But there are only two possibilities of how to end up in the cone (aside from manually dropping there) - either you breach the exclusion zone of the star itself, or your FSD fails, but it should never happen over 90%.
I always scoop the NS by skimming the cone facing away from the star and only entering it on its very end. That way I can sit just on the edge of it and after supercharging, no matter in which direction I'm thrown, I can get out in a second by simply throttling up. I also keep my FSD above 80% and I have never even once experienced a failure. Only times I end up in the cone are me being deliberately reckless (usually for training purposes)
So if you were way away from the exclusion zone and have the FSD completely healthy, it's really weird you've got pulled in.
As for the escape, as I said, it's just a matter of pre-charging your FSD (jump to SC - that way you don't have to be aligned in any particular direction) and boosting so your ship's vector faces directly forward for a brief moment. That should be enough. However in some ships it's easy to do, and in others almost completely impossible. Something with low inertia (That's why I'm exploring in DBX) can align really easily, but heavier or driftier ships (Cutter and AspX for example - those I've tried) can be really hopeless.
The connection loss is another matter entirely. No idea what might have caused it or even whether it was even connected with the fact that you were in the cone. That's something for support to judge. I sometimes have connection problems, too. Sometimes the game simply decides that it will disconnect me every other jump or so, in which case I just stop playing and wait several hours for the servers to catch a breath.
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