The Issue Tracker has a big flaw that makes it often useless to report issues : the vote system.
When creating a ticket, it must be voted by other players. They do so by leaving on the ticket a comment explaining the step used to reproduce the issue, and ticking the "Can reproduce" tick box. Without enough vote in a 30 days time frame, the ticket is closed and discarded.
This bring concern regarding issues that are :
1) Concerning a minority of players
2) Not noticed by enough players
3) Not judged important enough by enough players for them to bother using the Issue Tracker to create/vote a ticket made by someone else.
Issues that fall in one of those categories are condemned to never be seen by the Q/A team. Frontier requiring popular approval of tickets from the playerbase, in order to have issues getting their attention, is hindering the process of QA.
The way the Issue Tracker is currently designed feels repulsive/hostile towards players, it almost seems like an intended decision of Frontier who doesn't bother to employ enough resources to fix the many problems their games have.
When creating a ticket, it must be voted by other players. They do so by leaving on the ticket a comment explaining the step used to reproduce the issue, and ticking the "Can reproduce" tick box. Without enough vote in a 30 days time frame, the ticket is closed and discarded.
This bring concern regarding issues that are :
1) Concerning a minority of players
2) Not noticed by enough players
3) Not judged important enough by enough players for them to bother using the Issue Tracker to create/vote a ticket made by someone else.
Issues that fall in one of those categories are condemned to never be seen by the Q/A team. Frontier requiring popular approval of tickets from the playerbase, in order to have issues getting their attention, is hindering the process of QA.
The way the Issue Tracker is currently designed feels repulsive/hostile towards players, it almost seems like an intended decision of Frontier who doesn't bother to employ enough resources to fix the many problems their games have.
