Passenger Missions - a question

I threw a few passenger cabins in my Python last night, and hauled around a few tourists. I picked up one VIP, with the warning she might be demanding. One hop trip.

As I leave the station, I get an email from her asking me to source 2 tons of Consumer Goods. Meh - not gonna bother. I decline it, and she emails me about how I don't treat passengers well, and it says she is "Happy (Decreased)". Ok.

So - did that mean anything? Did I get less reputation as a result? Was there a chance she'd bail out of the ship? I'm basically wondering if this mattered, or what will happen if I routinely ignore these 'get me some stuff' requests.
 
Ohh one of my passengers asked for narcotics LOL , I said no and nothing happened, Decreased happy only means he is less happy but still happy, probably there are degrees of satisfaction, Happy is one
 
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