A Pre-Order is an invoice of order but payment should be taken upon delivery. It is illegal to hold on to customers money without providing goods. Distance Sales Act.
Payment is taken from me via PayPal which holds off my bank transfer for 1 month.
FD must provide goods within 1 month, i.e. Horizons Beta.
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My Pre-Order of StarWars (lol) payment is not taken until it is released by EA.
The Distance Selling Regulations no longer apply in UK law. As of 13 June 2014 the new Consumer Contracts Regulations - which implement the Consumer Rights Directive in UK law - apply to all purchases you make at a distance.
This includes shopping online, by mail order, over the phone or through a TV shopping channel.
Summary of the regulations
- Your right to cancel an order starts the moment you place your order and ends 14 days from the day you receive it
- Your right to cancel a service starts the moment you enter into the contract and lasts 14 days
- If you want to download digital content within the 14 day cancellation period you must agree to waive your cancellation rights
- Companies are not allowed to charge you for items they put in your online shopping basket or that you have bought as a result of a pre-ticked box
There is no limitation on the time between order and delivery, but the company must make the expected delivery date clear at the time of the order.
You can cancel though, any time from order up to 14 days post delivery - except for digital content where the right to cancel expires immediately on download. It doesn't matter if the period between order and delivery is 1 day, 7 days, 6 months or 10 years.
