Problem with ED Issue Tracker?

[ytene]

Sorry for posting this to the "Suggestions" thread - there is no other thread on the forum that looks to be a better candidate for raising an issue.

After the 1.6 update to the PS4, I noticed a couple of breaks in the game. One of these concerns the Galaxy Map Navigating. On the PS4, the cursor is moved through the map [across 2 axes] with one of the handset joysticks. To switch between horizontal and vertical movement, the square button needs to be pressed. However, when doing this, the on screen "cursor arrows" disappear for horizontal cursor movement, making it really difficult to line up on an intended destination star system.

I reported this to the Issue Tracker (I can't tell you when - more on that in a bit) but I saw no activity. When I check "My Issues" I can see that this issue is recorded and is showing with a status of "Confirming". However, when I try to open it - here is the link provided on my Issue Tracker status page:-

https://issues.frontierstore.net/issue-detail/46018

I get the message, "The issue could not be loaded".

OK, not the end of the world. I can go to the "top" of the Issue Tracker and search for it. But when I do that, using the words, "Galaxy Map", I can find my issue, but when I click on the link all I get is "The issue could not be loaded". I've just tried to re-create an all new issue (sorry Frontier Triage Team - I know that's a bit naughty) but when I do it saves the second issue and I get the exact same problem. I attach a screen shot of what I see when I attempt to retrieve the issue.

My concern here is that although I've reported this as a bug (twice), it isn't even being looked at, because anyone who attempts to access my bug report is not going to see anything anyway - and this fault is making the game sufficiently frustrating that I've given up on it.

Can anyone suggest a way of getting this in front of a developer so that it can at least be looked at please?

 

[Ian Doncaster]

This is a bug with the issue tracker itself - if you use it in certain browsers, one of the compulsory fields doesn't appear on the bug reporting form. When it then later tries to save the bug report, this partially fails because the required data is missing.

There are two possible workarounds:
1) Try different browsers until you find one that works (I've had it work in some installs of Firefox and not others, so no, I don't know which ones work or why! It's probably some weird javascript mess)
2) Conclude that if Frontier actually wanted bugs to be reported, they'd have installed one of the many commercial or open source off-the-shelf bug trackers which has, among other things "works in web browsers" as a built-in feature, as well as many other basics like "your display name isn't a random hexadecimal string" or "you can subscribe to get emails if anything changes on your bug" or "you can put the '!' character in a bug report", and do something better with your time.

Sorry.

 

[ytene]

Ian... Firstly, thank you, for taking the time and trouble to respond and explain. I've now tried this with Firefox on both Windows and Linux without success. Will need to boot back in to Windows to try again in Edge.

Secondly, Frontier, what?

Ian, I think your point is so valid - why not simply use BugZilla and be done with it? Maybe Frontier have built a more complex/sophisticated bug tracking system on the back end, but even so they could surely still use BugZilla and simply take a feed.

Clearly they put as much effort in to testing their Issue Tracker as they did the Elite Dangerous release 1.6 on the PS4.

Sigh...

 

[ytene]

OK, as a courtesy to any other Elite Dangerous (or other Frontier game) player, I'm returning to this thread to confirm that Ian's advice is 100% on-point. I tried to report this defect using Mozilla Firefox, first on Mint Linux 20.1 and then on Windows 10. In both cases the above bug with the on-screen fault occurs. I then followed Ian's advice and used Edge (ugh - need to wash my hands) on Windows 10... and that worked without the problem.

The field that is "missing" when using Firefox is the only "combo-box" field on the submission page, which asks "PLEASE SELECT FREQUENCY" and has a range of pre-populated options. It would appear as though someone at Frontier decided to write their own "combo-box" code and then DIDN'T TEST IT PROPERLY.

If you do see the same result as described in my first post to this thread, I would suggest that you try using a different browser. Chances are that will work.