Problems with franchise mode

I have a big problem with my franchise mode. And I can't even get in.
If I click on franchise an error window opens immediately (communication would not be possible).
I've never been able to create a franchise zoo before, so it can't be because of the name because I don't get that far.
Re-installation didn't work and troubleshooting via Steam didn't work either.

Since I finally want to play in a franchise, I'm urgently asking for help.

I'm living in germany ;)
 

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