Purchased paint kit for ASP Explorer but showing a different ship and paint kit purchased

[Brunlea]

I opened the Livery option in the station and selected paint jobs for the ASP Explorer. It opened the browser on the Xbox and I chose the ASP Explorer Horus Paint Pack. I added it to the cart and purchased.

After a few minutes I noticed the paint pack had not appeared. I logged out of the game and back in and noticed that the paint pack still wasn't showing. I then checked my purchase history via the browser and my history showed a different paint pack for a different ship, as well as my previous correct purchases.

EDIT - As I type this the correct pack is now showing in the purchase history, but so are a few other paint kits for other ships I did not order.

EDIT 2 - If this is in the wrong area (I think it might be) I followed the link from the support page.

 

[MBaldelli]

I opened the Livery option in the station and selected paint jobs for the ASP Explorer. It opened the browser on the Xbox and I chose the ASP Explorer Horus Paint Pack. I added it to the cart and purchased.

After a few minutes I noticed the paint pack had not appeared. I logged out of the game and back in and noticed that the paint pack still wasn't showing. I then checked my purchase history via the browser and my history showed a different paint pack for a different ship, as well as my previous correct purchases.

EDIT - As I type this the correct pack is now showing in the purchase history, but so are a few other paint kits for other ships I did not order.

EDIT 2 - If this is in the wrong area (I think it might be) I followed the link from the support page.

this is definitely the wrong area. This is suggestion for improving the game.

This sounds like a support ticket issue. Also it's been posted. Something to do with tags on things in the store not being right. Still.. Support ticket.